Aspen Dental - Charlottesville, VA

Marco G. 

on Google

2 weeks ago

You have to do something about their office staff. I requested to get some X-Rays images they've taken before because I wanted to visit another dentist. The lady that took my call (someone from their Charlottesville office, not from their phone central) said I had to go in person because the files were too big to share them online. I went there before their lunch time finished to get it over with early. Not only did I had to wait 45 minutes past their lunch time for someone to see my request, but, to my surprise, the file si... read more

Elizabeth Church 

on Google

2 months ago

I am absolutely appalled by the service, communication, and overall experience I received at this office. It is a complete money racket. I was told I needed a root canal and to come back afterwards to get a crown. When I return to get the crown, they told me they wouldn’t be able to do it until I had additional x-rays done (even though I was already told, I had everything that was needed), And until I had a cleaning and consultation with the doctor. The hygienist is not in on Fridays so they couldn’t do the cleaning. I expl... read more

Elizabeth Allen 

on Google

5 months ago

I began care with Aspen on April 15 of this year. In the beginning it seemed as though it would be great. I went in and got an exam I was told I had periodontal disease and needed several fillings, a couple of root canals and a crown on a tooth. In shock.. Being 36 years old I was literally willing to sacrifice a kidney to keep my teeth at this point... So I went ahead and signed up for the care credit and signed my life away for $9100 bucks in debt!!!!!! My first two appointments after this were great. I loved my hygenist..... read more

Carroll myshow 

on Google

a month ago

Well this is the dumbest company policy ever. I called and booked an appointment and gave my information time etc. on Friday they left a message for me to call and confirm which I called two times no one answered and there was not a recording to leave a message.i can not have my phone on my job, but the time I finished work it was night business already closed. It’s Monday showed up early even earlier than the time they asked me to arrive because I’m a new patient. After the gentleman looked and looked in his computer he go... read more

Jason S 

on Google

5 months ago

Billing is a nightmare here. Signed up for a loan for a payment plan, they are still sending me invoices stating I need to pay Aspen Dental. The manager there assured me my account would be corrected - this was over a month ago. The actual dental staff here are okay, they were nice and explained things well. There is a huge disconnect between office staff and the dental staff, which caused confusion for scheduling. I went here because my insurance was accepted here, but I soon discovered this is just a corporate dentistry,... read more