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Aspen Dental - Cincinnati, OH (Oakley)

3.9
  • Cincinnati, OH

About this business

Location details

4820 Ridge Ave, Cincinnati, OH, 45209, United States

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WeekdayScheduleStatus
Mon07:00 a.m. to 5:00 p.m.
Tue09:00 a.m. to 7:00 p.m.
Wed07:00 a.m. to 5:00 p.m.
Thu07:00 a.m. to 5:00 p.m.
Fri07:00 a.m. to 12:00 p.m.
SatClosed
SunClosed
3.9344 reviews
Laura R.'s profile image
Laura R. 
rating
11 months ago

Excellent customer service! Friendly staff! Affordable! Easy to schedule appointments with availability! 

Mark S.'s profile image
Mark S. 
rating
7 months ago

Complete waste of time. Wrote about my horrible experience on consumer affairs website and what a SCAM i thought it was. BUYER BEWARE! CHECK REVIEWS and REFERENCES! When a website has all poisitive glowing reviews thats red flag number !. The world I live in doesn't work like that. I wanna hear the other side - what people have to say. Red flag #2, their generic response to my review. The APPEARANCE that they care and value you. Thats all it is. So fake, so lame! 

Business response:

We’re sorry you feel this way, Mark. If you would like to share more detail about your experience, please consider calling our Customer Service team at 1-844-296-0187, so we can address your concerns. 

Taylor W.'s profile image
Taylor W. 
rating
a year ago

I called for an emergency tooth pull. They were able to get me in the following morning, called and canceled my appointment 40 minutes before. Made me wait 4 more days (for an emergency). Tooth was pulled and she did great on the procedure. I was sent home without pain management!!!! I was told Tylenol which has no affect on this pain! I can not believe that did not give me pain meds after jerking my jaw back and forth and pulling a bone out of my head! I have had 2 other teeth pulled in the past at a different dentist and ... read more

Business response:

I'm sorry that your experience didn't live up to expectations, Taylor. We value your feedback, and I will pass your message along to the team, so they can address concerns. - Sophia 

Becky W.'s profile image
Becky W. 
rating
a year ago

Horrible care I wouldn't let them help with my cracked tooth because of how I was treated. Too many x-rays for one cracked tooth, kept asking why, we need them. Finally get to exam room and after going back and forth with girl trying to tell her NO to a hygienist-cracked tooth. Dentist comes in room with attitude and tapped on my cracked tooth. Went to see office person and was told Aspen Dental in network with my insurance but not the endodontist and I had confirmed this information the morning before I went in for my appoi... read more

Business response:

I am very sorry to hear this, Becky. I wanted to let you know that I did pass your feedback along to our Customer Service team so that they could address concerns with the team. If you would like to speak with them in the future, please let us know. - Garlen 

Grace P.'s profile image
Grace P. 
rating
2 years ago

Not a great experience. Seemed chaotic and like Nobody knew what was going on. I had to ask what I was waiting for and saw about four different people in one consultation visit . My specific questions I had (which I mentioned in my initial sign up) were not able to get answers for and I just got told I should see a cosmetic dentist . I didn't even get a solution for my TMJ which is a common issue and was told that they don't prescribe mouth guards. I felt like I wasted my time. 

Business response:

I am very sorry to hear this, Grace. I wanted to let you know that I did pass your feedback along to our Customer Service team so that they could address concerns with the team. If you would like to speak with them in the future, please let us know. Thank you. - Garlen, ADMI 

Ayla S.'s profile image
Ayla S. 
rating
2 years ago

ABSOLUTE WASTE OF TIME! Went in for a cavity and regular cleaning. They took me in, did X-rays and scans. The hygienist came in and did the measurement thing on my gums. She said I was reading a couple 4s and had to get a gingivitis treatment...$600 OUT OF POCKET!!!! Absolutely not. I requested just a regular cleaning because I have some Tartar buildup I want rid of but they refused because I wouldn't do the gingivitis cleaning! They also said I have no cavities..Hygienist and lady at the billing desk were very rude, only go... read more

Business response:

I am very sorry to hear this, Ayla. I wanted to let you know that I did pass your feedback along to our Customer Service team so that they could address concerns with the team. If you would like to speak with them in the future, please let us know. Thank you. - Garlen, ADMI 

Rachel B.'s profile image
Rachel B. 
rating
2 years ago

Find yourself a local dentist before going to any of the Aspen locations. You will find it nearly impossible to schedule a cleaning, all these people care about is charging people for check up visits with a dentist without ever seeing a hygienist. Huge scam and waste of time. 

Business response:

Hi Rachel, I really appreciate you for taking a moment to share your feedback. I'm sorry that your experience didn't live up to expectations. I wanted to let you know that I have read your review and will address concerns with the team in Cincinnati with an eye to improving experiences for others. Thank you. - Dawn, ADMI 

Frequently asked questions about Aspen Dental - Cincinnati, OH (Oakley)

How is Aspen Dental - Cincinnati, OH (Oakley) rated?

Aspen Dental - Cincinnati, OH (Oakley) has a 3.9 star rating with 344 reviews. 

When is Aspen Dental - Cincinnati, OH (Oakley) open?

Aspen Dental - Cincinnati, OH (Oakley) is closed now. It will open at 7:00 a.m.