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Aspen Dental - New Britain, CT (Farmington)

4.2

About this business

Location details

458 Hartford Road, New Britain, CT, 06053, United States

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WeekdayScheduleStatus
Mon8:00 a.m. to 6:00 p.m.
Tue7:30 a.m. to 5:00 p.m.
Wed7:30 a.m. to 5:00 p.m.
Thu7:30 a.m. to 5:00 p.m.
Fri8:00 a.m. to 12:00 p.m.
SatClosed
SunClosed
4.2465 reviews
Melody S.'s profile image
Melody S. 
rating
2 years ago

Teeth removal. I had a great experience with this place. I had quite a few teeth removed and they took there time and made sure I was comfortable and relaxed. They worked very well with each other which made the experience not stressful. I would recommend this dentist to everyone. 

Business response:

This is great to hear. Thank you for taking the time to share! 

Eric . R.'s profile image
Eric . R. 
rating
5 years ago

All of staff at the Farmington office are amazing. They were very attentive to my needs and my fear of dentists. Dr. Kia is so gentle and my crown fit right in ! Her Dental assistant made me feel comfortable right away I felt like I knew them all so long. No wait times !! I highly recommend this office!! 

Business response:

I'm happy to hear that, Eric! It’s great that you felt comfortable with the team, and I hope that you find it easier to continue making your oral health a priority. - Cindy, ADMI 

Gidget R.'s profile image
Gidget R. 
rating
8 years ago

I went into Aspen after not having any dental care for over 5 years, Dr. Kia did not make me feel embarassed and was extremely welcoming. She listened to my input and treated me based on what I was comfortable with and what she recommended. She didnt push any treatment on me that was not seen as dire. It was quite possibly the most comfortable and painless experience I've had at a dentist. I also had my teeth whitened and WOW! I cant believe the difference! I've been smiling ever since! Will definitely be going back for my n... read more

Carmen P.'s profile image
Carmen P. 
rating
8 years ago

Aspen Dental reached out to me very concerned with my review. My bill was revised and credited in good faith. I couldnt be more happier. Days later we had an emergency. We had a death in the family and a funeral to attend. On top of this my husband had a dental emergency. The staff there went above and beyond to accommodate my husband and resolve his issue before having to go to the funeral. They worked so hard in matter of hours to make sure my husband's issue was resolved. I was amazed with the level of empathy and the wil... read more

Business response:

Hello Carmen, I'm so sorry you did not have a positive experience. I appreciate the feedback, I am available if you would like to discuss further. I can be reached at 315-454-6000 ext 201802. Thank you! -- Kelsey, ADMI 

Jay S.'s profile image
Jay S. 
rating
9 years ago

I went to the Farmington Office today for my dental cleaning. I have been going to this office for the past five years. Being 65 plus years old, I have had many excellent dental hygienists. However, JODI VALLEY is the best one ever. She is superb! She cares about her patients' comfort and is quick to explain any procedure she is doing as well as explaining any necessary measures which should be followed at home. Even though, Jodi must stop in the middle of an exam to go off and work with a new patient for a period of time,... read more

Pedro U.'s profile image
Pedro U. 
rating
11 years ago

My most recent experience at this office was for a routine checkup/cleaning. I didn't have to wait long and everyone was friendly. Hardeep was the hygienist. She was a pleasure to talk to and made me feel welcome. She also did a great job with the cleaning - gentle, yet thorough. It was definitely the best experience I've had there yet. Thanks, Hardeep! 

Murielle D.'s profile image
Murielle D. 
rating
14 years ago

They are reputable and the office is very clean and inviting. The hours of operation are flexible/convenient. The hygienist is good at what she does! I like interacting with the front desk receptionist - She's so polite and hospitable. We've selected Aspen Dental in Farmington as our provider, mainly based on their reputation in the business and its convenient location - They are located right off the exit, a block away from the West Farms' mall. I would definitely recommend their services! 

Heather S.'s profile image
Heather S. 
rating
a week ago

Rudest office that I have ever dealt with. I called to provide my insurance information with Melissa and was told she worked there for over 20 years and knows what she is talking about and when I tried to talk to her, I can clearly hear her take the phone away from her ear to not listen to what I was saying. I stopped going to New Britain office because of how rude they are and was hoping with the move they would have hired staff with better professionalism and trained in customer services, clearly, I was wrong. I will stay ... read more

Business response:

Thank you for bringing this to our attention, Heather. The behavior described is not aligned with the kind of care we want our patients to have. Please note that we are addressing this situation. 

Dorothy T.'s profile image
Dorothy T. 
rating
a month ago

AWEFUL DENTURES! Do not waste your money here... They dont actually deliver what they promise... usable, well fitting dentures. They tell you what you want to hear, charge $6000 and the dentures are not wearable! I wish I read the reviews. 

Business response:

Hi Dorothy, thank you for bringing this to our attention. We understand how important proper fit and comfort are when it comes to dentures, and we take your feedback seriously. Please know, we’ve shared your concerns with our team and are actively addressing them. 

Frequently asked questions about Aspen Dental - New Britain, CT (Farmington)

How is Aspen Dental - New Britain, CT (Farmington) rated?

Aspen Dental - New Britain, CT (Farmington) has a 4.2 star rating with 465 reviews. 

When is Aspen Dental - New Britain, CT (Farmington) open?

Aspen Dental - New Britain, CT (Farmington) is closed now. It will open on Monday at 8:00 a.m.