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Aspen Dental - Kalamazoo, MI
- Kalamazoo, MI
About this business
Location details
5160 West Main Street, Kalamazoo, MI, 49009, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:30 a.m. to 5:00 p.m. | |
| Tue | 07:30 a.m. to 5:00 p.m. | |
| Wed | 07:30 a.m. to 5:00 p.m. | |
| Thu | 07:30 a.m. to 5:00 p.m. | |
| Fri | 07:30 a.m. to 3:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They do make you pay up front before billing insurance or anything .. so they are definitely about the money.. and try charging for mouth wash and expensive electric toothbrushes and rx tooth paste ect within the amount they charge up front.. Dr Patel I like well and I think he is a good dentist.. the support staff I don't like so much.. the assistant that was helping him seemed inexperienced and wasn't good at her job which made me very nervous. My first visit there took FOREVER because the young girl trying to take X-ray... read more
Business response:
Marie, this is not the experience we want for patients and we really appreciate you for taking a moment to share your feedback. We have read your review and will address your concerns with the team in Kalamazoo, with an eye to improving patient experiences. Should you have any questions or need anything, please don't hesitate to reach out to the team. -The Customer Service Team
Great care for their patients especially always being so busy! They make sure to take care of your needs and not overcharge you like other main stream clinics. The assistant manager Prince is absolutely amazing! He should honestly be running this clinic, he is a full circle employee of aspen! I've seen him in the front of the clinic and back. It's a shame that there aren't more reviews on yelp supporting this clinic. Amazing staff, very patient, and amazing customer service.
Business response:
The team in Kalamazoo will be happy to hear this, Shaylynn. Thank you for sharing! - Mitch
These people are liar and don't care about your feelings or pain it's all about money the work you get will be faulty they destroyed my mouth don't see Alexis Lee brown
I like the dentist I see but the office is severely disorganized. I made an appointment 3 1/2 months ago to have simple fillings done today . I made it so far out because that is the first appointment they had available for simple fillings.. I live an hour from town and drove 45 mins to my 7:30 appointment and at 7:14 I got a call that no dentist was in the office today and I would need to reschedule . Every appointment that I've had there so far has been moved times at least once. One appointment was moved by 2.5 hours... read more
Business response:
Marie, this is not the experience we want for patients and we really appreciate you for taking a moment to share your feedback. We have read your review and will address your concerns with the team in Kalamazoo, with an eye to improving patient experiences. Should you have any questions or need anything, please don't hesitate to reach out to the team. -The Customer Service Team
They made me pay $3543.40 upfront which is illegal the last that I knew. A deposit is one thing, but... Samantha tried to get me to enroll in one of their payment plans. These plans are where they make the big money because people can never pay them off. I decided to put it on my credit card. They tried to bill my insurance for work that they never did. After my extractions, a "healing" denture was put in my mouth. I was told to leave this "healing" denture in overnight which I did. They billed my insurance for an "im... read more
Business response:
I am very sorry to hear this, Nancy. I wanted to let you know that I did pass your feedback along to our Customer Service team so that they could address concerns with the team in Kalamazoo. If you would like to speak with them in the future, please let us know. - Garlen
They are the worst. I scheduled teeth cleaning on the Main Street office their nearest opening was in 5 weeks. After 5 weeks waiting I went in for my appt and they said they couldn't take me and rescheduled for another 5 weeks later. Several people ahead of me got the same treatment of rescheduling their appts without warning. When I did finally get my appt (after 10 weeks). I waited in the waiting room 30 minutes past my appt. and they turned away at least 8 people who had taken off work for scheduled appts which Aspen ca... read more
Business response:
I am very sorry to hear this, Stephen. I wanted to let you know that I did pass your feedback along to our Customer Service team so that they could address concerns with the team in Kalamazoo. If you would like to speak with them in the future, please let us know. Thank you. - Garlen, ADMI
Frequently asked questions about Aspen Dental - Kalamazoo, MI
How is Aspen Dental - Kalamazoo, MI rated?
Aspen Dental - Kalamazoo, MI has a 4.2 star rating with 347 reviews.
When is Aspen Dental - Kalamazoo, MI open?
Aspen Dental - Kalamazoo, MI is open now. It will close at 5:00 p.m.