Austin Emergency Center Arboretum

D H 

on Google

2 weeks ago

Wonderful. We came in and the person at the front desk was so polite. He noticed I was trans and instantly was respectful and so kind and relatable about it. He has no idea how much that means to me, as I am always struggling when in hospital settings to be referred to properly. The staff there was excellent. It was very calming. The music in the room was meditative and nice, helping me keep calm during my situation. I really liked coming here, it was much more peaceful than the er. I highly recommend coming here if you hav... read more

Leon Wilkinson 

on Google

a month ago

The staff was very organized, thoughtful, and friendly. The attending physician was careful, thorough, and informative. Other than not taking my insurance, which was out of the facility's hands, I couldn't have been more reassured and pleased with my treatment. Since my PCP doesn't do stitches, this facility was an excellent find. The cost was not unreasonable, and I was very glad not to have to go to an ER to try to get seen. With a minimum of paperwork, I was seen right away with care and competence. If you need mino... read more

Danielle Davidson 

on Google

2 months ago

I had a great experience. I am from out of town but had to go due to being extremely sick. From the very start, the staff was amazing. From the front desk (Austin) to the radiologist techs (Lisa and a Miguel), to the nurses (Claudia and Lindsey), to Dr. Cretella. They were all so caring, gentle, and compassionate. It’s very far stretched to go to an ER and be treated like an actual patient and not just the next person. I wish I could give this place a million more stars! I truly appreciate their work and kindness to get me... read more

Ramin 

on Google

2 months ago

I had an excellent experience at Austin Emergency Center: Arboretum Emergency Room. Dr. Singh, nurse Ariel, and radiology technician Miguel went above and beyond in providing care. From the moment we arrived, they were professional, attentive, and truly compassionate. Dr. Singh took the time to explain everything clearly and made sure we felt comfortable and informed. Nurse Ariel was incredibly kind and caring throughout the visit, and Miguel in radiology was efficient and reassuring. What really stood out was the follow-u... read more

Jocelyn White 

on Google

3 months ago

I recently took my neighbor to AEC and had a great experience. The facilities were exceptionally well kept and clean. JG at the front desk received us quickly and was very warm and welcoming. The staff worked quickly and efficiently to get us taken care of. Dr. Ely was incredibly knowledgeable. She answered all our questions. Pete was also excellent and went through all of our paperwork with such thorough attention. This place is truly a gem 💎