Austin Emergency Center Arboretum

Halimat Jinadu 

on Google

8 months ago

I had an excellent experience at Austin Emergency Center. From the moment I arrived, the staff was compassionate, attentive, and highly professional. The medical team quickly assessed my condition, provided thorough care, and explained everything in a way that was easy to understand. Their prompt service and genuine concern truly made a stressful situation much more manageable. Dr. Deitz, Claudia, and Lisa were absolutely wonderful—kind, attentive, and truly dedicated to their patients. The admission rep, JG, was also just a... read more

Katrina 

on Google

7 months ago

Before I even received my discharge papers the front desk attendant comes in the back treatment room trying to get payment from me. I wasn’t treated for what I came in for. I simply spoke to the doctor and that is all. It’s $100 just to be examined. They don’t take any insurance. It’s all about money here just go to the regular ER if I wanted to get medication it would have been over $500 out-of-pocket. I think they need a better system because it doesn’t seem like they care about their patients. 

Courtney Clark 

on Google

8 months ago

Super great staff! I thought they were really attentive and on top of my medical emergency. The facilities felt clean and I was able to get all my lab work/scans done quickly. 

D S 

on Google

10 months ago

Wonderful. We came in and the person at the front desk was so polite. He noticed I was trans and instantly was respectful and so kind and relatable about it. He has no idea how much that means to me, as I am always struggling when in hospital settings to be referred to properly. The staff there was excellent. It was very calming. The music in the room was meditative and nice, helping me keep calm during my situation. I really liked coming here, it was much more peaceful than the er. I highly recommend coming here if you hav... read more

Terry Nagle 

on Google

a month ago

If for any reason you must visit an urgent care facility - this is the one you should choose. My visit earlier this week couldn’t have been more warm, friendly and professional. The staff is amazing.