Austin Emergency Center Arboretum

Victoria Alfaro 

on Google

2 weeks ago

I arrived and less than 10 minutes my name was called to be seen by the doctor. Dr. Ely was very kind and caring with patient care. The nurses were super attentive to me and gave me everything I needed. I had a great experience at this ER and highly recommend!! 

Leon Wilkinson 

on Google

2 months ago

The staff was very organized, thoughtful, and friendly. The attending physician was careful, thorough, and informative. Other than not taking my insurance, which was out of the facility's hands, I couldn't have been more reassured and pleased with my treatment. Since my PCP doesn't do stitches, this facility was an excellent find. The cost was not unreasonable, and I was very glad not to have to go to an ER to try to get seen. With a minimum of paperwork, I was seen right away with care and competence. If you need mino... read more

D H 

on Google

a month ago

Wonderful. We came in and the person at the front desk was so polite. He noticed I was trans and instantly was respectful and so kind and relatable about it. He has no idea how much that means to me, as I am always struggling when in hospital settings to be referred to properly. The staff there was excellent. It was very calming. The music in the room was meditative and nice, helping me keep calm during my situation. I really liked coming here, it was much more peaceful than the er. I highly recommend coming here if you hav... read more

Tina Stanard 

on Google

3 months ago

I had the most positive ER / Urgent Care experience ever here, so I felt inclined to review. I cut myself and went in - easy checkin online and then paperwork wasn’t too bad. All the staff are so nice and competent. My first visit doctor was kind, laid out the options, we decided to do stitches, and she did an absolutely flawless job. I came back in after a week and the next doctor was also kind and talked through the benefit of giving it a few more days. The final visit (all visits included under first visit) the doctor (Si... read more

Naomi Boyce 

on Google

a month ago

Dr. Ely is GREAT!! We loved her caring tone when explaining everything calmy and her sense of humor. Dr. Ely, Claudia, Julie and Frank took great care of us. We left feeling much better and less stressed than we came in.