This profile has been claimed by the business owner or representative.
Austin Telco Federal Credit Union
- Credit Unions
- Cedar Park, TX
About this business
Location details
511 N Bell Blvd, Cedar Park, TX, 78613, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 4:00 p.m. | |
| Tue | 09:00 a.m. to 4:00 p.m. | |
| Wed | 09:00 a.m. to 4:00 p.m. | |
| Thu | 09:00 a.m. to 4:00 p.m. | |
| Fri | 9:00 a.m. to 4:00 p.m. | |
| Sat | 9:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
Excellent banking ,both checking @ savings ,Always clean and my experiences with staff I have found them always to be happy & friendly ,and knowledgeable with my shares ,and all my banking needs which have varied over the past 20 years ! Thank you
Business response:
We're ecstatic to hear about your excellent experiences with us over the past 20 years! Thank you for your kind words and for your loyal membership.
I have been a Austin Telco Member for 40 years now. I absolutely Love banking with Telco. So many locations now! Wonderful!
Business response:
Thanks for being a loyal member! We appreciate your kind words about banking with ATFCU!
I have been a member of Austin Telco for many years. They always have any information ready that I might ask. Always courteous and helpful. I this is the best banking in town!!!
Business response:
We are always grateful for our members and the opportunity to serve as your credit union!
I've been banking with Telco since the 90s. I took a brief break from day to day banking with them about 10 years ago because there were no nearby locations, but they're growing, plus I can get free cash at any credit union ATM -- not just telco. They have a decent mobile app now; you can deposit checks and pay bills from it, which is cool. Also there are truly no fees for having accounts, etc. That's what I love most about credit unions; they're the anti-banks.
Business response:
Thank you Leigh! We've continued to adapt and update our services, like our mobile app to meet our members' needs. We appreciate your feedback and membership.
The staff is always friendly here. They also never hesitate to answer questions or help me when I'm stuck in a time crunch (lunch break)!
Business response:
We love looking back and seeing how our legacy of member service made a positive impact on your experience. Thank you for your membership.
Archaic. They try, bless 'em, but are still stuck a few decades in the Good Ol' Fashioned daze. Everything is a retrofit over aged ideas and ways of doing things. No one is unfriendly at their counters, however, just burdened.
Business response:
Thank you for bringing this to our attention. We welcome the opportunity to address any specific matters you may have. Please do not hesitate to contact us at (512) 302-5555. We appreciate your feedback.
So i had personal and business accounts with Austin Telco, but then they recently did their system "upgrade." Wanna guess what happened? The business accounts no longer appear!! So really a downgrade not an upgrade. After 20 minutes the customer lack of service agent let me know that you have to log in SEPERATELY to access your business accounts!! Really!! You think I'm making this up, but I'm not. Then I tried using the automatic bill payment, but was unable to. Why, you ask? Because my profile wasn't complete...thoug... read more
I'm not one to post reviews. I think people should make their own decisions, however, this one is substantial. I lost my debit card on Friday- first time in my life to do that. We had a winter storm but temps were well above freezing. Around 1pm, I called the hotline to cancel my card. A heavily accented young man apologized for my loss and helped me cancel my card. He then transferred me to the number to re-issue my card, only to find the local switchboard was closed. No problem- my branch is .5 mi from my house. I get the... read more
Business response:
We apologize for this past experience and know it was not the level of serve want for our members. Accuracy in our communication and solutions are what our members expect from us. Thank you for your feedback and if we can earn back your trust, we would welcome the opportunity to do so.
-0 stars. Worst bank I've banked with. Someone stole my money. Proof and all. They had the nerve to say it was me. They stole $400 and they denied my claim. Crooks!! I've been with them for years. Not anymore.
Frequently asked questions about Austin Telco Federal Credit Union
How is Austin Telco Federal Credit Union rated?
Austin Telco Federal Credit Union has a 3.7 star rating with 35 reviews.
When is Austin Telco Federal Credit Union open?
Austin Telco Federal Credit Union is closed now. It will open tomorrow at 9:00 a.m.