This profile has been claimed by the business owner or representative.
Austin Telco Federal Credit Union
- Credit Unions
- Leander, TX
About this business
Location details
10200 E Crystal Falls Pkwy, Leander, TX, 78641, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 4:00 p.m. | |
| Tue | 09:00 a.m. to 4:00 p.m. | |
| Wed | 09:00 a.m. to 4:00 p.m. | |
| Thu | 09:00 a.m. to 4:00 p.m. | |
| Fri | 9:00 a.m. to 4:00 p.m. | |
| Sat | 9:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
Austin Telco is a complete failure of a bank. Slow, outdated, and painfully incompetent, they turn basic banking into an exhausting ordeal. Customer service is unhelpful at best and dismissive at worst, and it’s obvious they don’t value members’ time. Switching to UHCU exposed just how embarrassing Austin Telco really is—the other banks are efficient, modern, and actually cares about its customers. There is absolutely no reason to stay with Austin Telco when better options exist. Save yourself the frustration and switch.
Update: This is the day after I left this review - The manager of the Leander branch read the review and called me. She began by lying and saying she offered the money but in different denominations. Complete lie. I explained that this wasn't true and I had two recorded phone calls made while still in the parking lot with them telling me a second and third time that they did not have funds. Then she called me a liar. When I offered her the recordings she ignored it and stated they did have the funds yesterday, I told her I w... read more
I went in to reactivate an account and Juliet immediately greeted me and was polite and cheerful. She shredded my old debit card while I watched to insure my information was not compromised. She provided all the information I needed to reconnect and login to my account.
Better move to other bank. They don't give any respect and customers service. They don't explain nothing, but they will took money. Worste behavior. Careful about your move.
Bella Puente-Rosales was very professional and courteous as a well as kind and accommodating. We look forward to having our account here
Frequently asked questions about Austin Telco Federal Credit Union
How is Austin Telco Federal Credit Union rated?
Austin Telco Federal Credit Union has a 3.2 star rating with 37 reviews.
When is Austin Telco Federal Credit Union open?
Austin Telco Federal Credit Union is open now. It will close at 4:00 p.m.