This profile has been claimed by the business owner or representative.
Austin Telco Federal Credit Union
- Credit Unions
- Austin, TX
About this business
Location details
8929 Shoal Creek Blvd, Austin, TX, 78757, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 4:00 p.m. | |
| Tue | 9:00 a.m. to 4:00 p.m. | |
| Wed | 9:00 a.m. to 4:00 p.m. | |
| Thu | 9:00 a.m. to 4:00 p.m. | |
| Fri | 9:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Long-time customer of 30 years here. They're ok. Used to be better. Now they're just like a small local bank with a big bank feel, and I don't mean that in a good way. Their automated phone answering system is horrible, and their chatbot assistant "Alex" is completely useless.
Worst bank ever DO NOT USE THIS PLACE. They have zero resepect for there long time customers. All I needed was to cash a payroll check from a new place of employment and all I got was a bunch of nonsense saying they have to hold the check. The check is from a bank here in Austin says payroll right on it. I am just one woman trying to pay my rent and Austin Telco could care less. Times are so hard in this world we live in and the fact that a bank I have been with for at least 10 years can't help out a long time customer it is... read more
I'm giving 2 stars only because me and my family have banked with them for literal decades (me, my mother, and my grandmother.) The weekly app updates that started in October have cause nothing but problems for me. When they first started, it caused my bank account to become unlinked from my work app (linked through plaid) and its caused me an ungodly amount of issues. Now, I keep getting locked out of my account even though I know I'm entering the correct password. This is the 2nd time this has happened now. The first tim... read more
Just spoke to supervisor Fox w/Austin Telco. I want to commend him because he listened to ME!! Poor guy probably thought I’d never stop talking. Thank you, Fox, for your listening ear!!
I like this credit union. I've been using them for nearly 2 decades, finance all my cars there. This is a pretty good credit union with great loan rates. I've typically found the staff to be friendly although a little inexperienced at times (they expanded quickly, lots of new hires). Phone support is something you'll need to be ready for some serious time spent on hold though. The downside is their ability to handle customers that travel outside the Austin area. I travel a lot and if there is a problem with my account ... read more
Frequently asked questions about Austin Telco Federal Credit Union
How is Austin Telco Federal Credit Union rated?
Austin Telco Federal Credit Union has a 3.1 star rating with 85 reviews.
When is Austin Telco Federal Credit Union open?
Austin Telco Federal Credit Union is closed now. It will open tomorrow at 9:00 a.m.