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Austin Telco Federal Credit Union
- Credit Unions
- Austin, TX
About this business
Location details
11149 Research Blvd, Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 4:00 p.m. | |
| Tue | 09:00 a.m. to 4:00 p.m. | |
| Wed | 09:00 a.m. to 4:00 p.m. | |
| Thu | 09:00 a.m. to 4:00 p.m. | |
| Fri | 9:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I've been a member for quite a few years, probably around 30 to 35. I have always been treated with respect and been satisfied with loan application processes, the websites, the ease of fixing mistakes (usually mine) and the overall convenience of many locations.
Business response:
Your positive experience and loyalty over the years mean a lot to us. We appreciate your kind words and look forward to continuing to serve you.
Been a customer for over 20 years and have noticed a BIG drop in customer service the last couple times I have requested assistance / information. Hard to get information or help. Not sure what's going on. But, am about to move to Randolph Brooks if things don'y get better.
Business response:
We never want to lose a member and thank you for sharing your feedback. We appreciate the opportunity to serve you. If you have not seen an improvement, please let us know at memberfeedback@atfcu.org so that we can review the specifics of your circumstances.
I've seen complaints about their hours. They changed a lot during pandemic and I think they are finding the new normal. I literally just had new officers for a booster be able to complete paperwork quickly via the drive through because not everyone can get there by 3:30. They said "easy peasy". I have 6 accounts with them and they are my highly recommended go-to. I use the Lakeline branch in Cedar Park. They know me, they help me out when I mess up (like accidentally hitting a check with the wrong stamp but I am signat... read more
Business response:
Thank you for your positive feedback! We appreciate your kind words and for your membership.
Awesome staff here they alway ready to be helpful and get unserved this the best bank branch ever between all of them this is the best one ever. Even when bank was closed they opened the doors to serve me and my coworker I HIGHLY RECOMMEND THIS BANK 100% the BEST EVER
Business response:
We're thrilled to hear about your positive experience at ATFCU! Thank you for your kind words.
I have been banking with them since the 80s. They are like family at this point and they worked with me thru some illegal charges and have always had my back. Very pleased with their customer service. You can always expect the best.
Business response:
Your review is appreciated. We are glad to hear about your positive experience with us since the 80s. Thank you for your feedback and membership!
I recently started banking with TelCo and I have to say that they are so much more customer centric than my other credit union.. they will work with you and never a frustrating visit like UHCU! Wups!
Business response:
We appreciate your feedback and grateful that we made a positive imporession. Thank you for banking with ATFCU!
Feeling super lazy and not wanting to walk into the lobby, like I normally do, I chose the drive-thru to make a withdrawal. Waiting in my car for the withdrawal to be complete, teller 1722 politely came over the speaker and asked that I take my sunglasses off so she could ensure it was indeed me, making the withdrawal. I also had a cap on. THANK YOU to this teller for double checking my identity and THANK YOU for doing it in a respectful way! I've been with ATFCU since 2001 and have had great banking and customer services. I... read more
Business response:
Thank you for your review. We appreciate your feedback and are glad to hear about your past positive experience with our teller.
Would have been 4 stars, but my experience at the Bastrop location to finalize auto loan took about 2 hours for completion (paperwork related to a fairly new employee). Other than that, I received excellent care at this location. Everyone was super nice, including the loan officer that spoke to me and had my loan approved in less than 15 minutes. The % rate was less than that at a comparable credit union, where previously I had taken all of my business over several decades. Experience with that facility was the exact opposit... read more
Business response:
Thank you Paul! We are still excited about your review and over the years we have streamlined a number of processes to help our members. Thank you for your feedback.
They've been pretty great! When i report fraud they are fairly fast about it. Document everything. I get a new card right then and there. And there is never really a line or anything to get help. EVERY employee I've been helped by at several locations has been great! Definantly reccomend this place to anyone!
Business response:
We are delighted to hear about your past positive experience with us! Thank you for sharing your feedback.
Frequently asked questions about Austin Telco Federal Credit Union
How is Austin Telco Federal Credit Union rated?
Austin Telco Federal Credit Union has a 2.5 star rating with 114 reviews.
When is Austin Telco Federal Credit Union open?
Austin Telco Federal Credit Union is closed now. It will open tomorrow at 9:00 a.m.