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Austin Telco Federal Credit Union
- Credit Unions
- Austin, TX
About this business
Location details
11149 Research Blvd, Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 4:00 p.m. | |
| Tue | 09:00 a.m. to 4:00 p.m. | |
| Wed | 09:00 a.m. to 4:00 p.m. | |
| Thu | 09:00 a.m. to 4:00 p.m. | |
| Fri | 9:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They've been pretty great! When i report fraud they are fairly fast about it. Document everything. I get a new card right then and there. And there is never really a line or anything to get help. EVERY employee I've been helped by at several locations has been great! Definantly reccomend this place to anyone!
Business response:
We are delighted to hear about your past positive experience with us! Thank you for sharing your feedback.
I have been a member since 1988. The only reason I gave them 4 stars instead of 5 stars is due to their main branch. Good luck with the phone operator when you call the main number. My advise is to stay with the branch and get their business card should you need to contact them. I do everything online & on my cell phone.
Business response:
Thank you for your feedback, Melissa! We appreciate your membership and over the years have updated our phones while adding new tools for member contact and upgraded digital banking convenience.
Austin Telco, how I love thee! I had a serious emergency on 8/2/2018 - I lost a Teller Check before I could give it to my property mgmt company for my August rent. Corey at Telco helped me calm down and within 20 minutes, I had a new Teller check to replace the lost one!!! I had to return to YELP to express how this branch has been a life saver every since I joined in the 90s. They helped when my bank card was stolen 15 years ago! Rock On Austin Telco!
Business response:
We love seeing how we have helped our members over the years and because of members like you, we've been rocking in the greater Austin area since 1941! Thank you for your membership and feedback.
Thanks so much for putting up with my frustration just a while ago my apologies, its been a long week! and to any one else looking for banks to sign up for this is the one! Taylor is great normally helps me out with my mobile deposit and everyone else is great too! Love this team.
Business response:
We still love the opportunity to serve members like you and in the growing Central Texas area!
the best credit union and employees in the world. i love trouble free banking like they provide. i went in to refinance my truck and leeane made it happen in 30 minutes, now that is service. keep up the good work.
Business response:
Thank you John! We are still thankful for your compliments and membership!
I have been using Austin Telco my entire life and I've never had an issue. Everyone is always super friendly and I never have to wait long at all.
Business response:
We appreciate your membership and long standing trust! Thank you for your feedback.
I have been banking with Telco for about 20 years. I love them, and have had checking, savings, loans, etc. I use the online bill pay all the time. I pull up the website nearly everyday and find it extremely easy to use. The convenience of being able to transfer money from one account to another is wonderful. I have never had a bad experience with them in any way. The tellers are helpful, and follow the regulations, whether you like them or not. What else can you expect?
Business response:
We appreciate your kind words and the opportunity to serve as your credit union of choice! Thank you for your membership and feedback.
EDIT: After sending email to management, they took care of all of the issues and have been wonderful. Seems like this was a case of going through the basic customer service and not getting initial resolution. They again are tops in my opinion and glad they were able to step up and take care of the issues. Thanks for being a great credit union! Wow! I'm in the middle of trying to get an auto loan (already approved but it took more than 30 days to find a car, so they required a new application). If you have a dealer willin... read more
Business response:
Thank you Lisa for the opportunity to correct past mistakes while providing a solution! We appreciate your membership!
I have been with EVERY major bank over the years. I absolutely love my FCU. Have never had even the slightest problem that could not be easily resolved. I was honestly shocked when I saw that people were dissatisfied to the point of a "one star" review. And I'm NOT a fan of financial institutions as a whole. Been a member (and my wife, and now my teen aged daughter too) for over 10 years.
Business response:
We absolutely love serving members and providing access to financial tools the help you succeed! Thank you for your kind words and membership.
Frequently asked questions about Austin Telco Federal Credit Union
How is Austin Telco Federal Credit Union rated?
Austin Telco Federal Credit Union has a 2.5 star rating with 116 reviews.
When is Austin Telco Federal Credit Union open?
Austin Telco Federal Credit Union is open now. It will close at 4:00 p.m.