This profile has been claimed by the business owner or representative.
Austin Telco Federal Credit Union
- Credit Unions
- Austin, TX
About this business
Location details
11149 Research Blvd, Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 4:00 p.m. | |
| Tue | 09:00 a.m. to 4:00 p.m. | |
| Wed | 09:00 a.m. to 4:00 p.m. | |
| Thu | 09:00 a.m. to 4:00 p.m. | |
| Fri | 9:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This is a great credit union. I have my personal and business accounts with them and have always received the best service. I also have an auto loan here with an incredibly low interest rate. These folks are super helpful and really seem to care about helping people and providing the best service they can.
Business response:
We're still absolutely thrilled to hear about your positive experience with us! Thank you for sharing your feedback.
I LOVE Austin TELCO, they are the BEST Credit Union in Austin. I was with ABC Bank for many years and I didn't learn what GREAT customer service was until I went to Austin TELCO. OUTSTANDING!
Business response:
No matter the time that has passed, we value the opportunity to meet the needs of our members! Thank you for your feedback.
Just an update for their website: Super easy to use their functions for money transfers. Easy to set up bill payments to business and individuals, both as paper checks or direct deposits. Have completely converted to ATFCU and don't miss ING one bit. Yay!
Business response:
We are thankful for your past decision to switch to ATFCU and hope we are still making your banking life easy!
The best! This credit union is like a bank in a small town...once they know you, they help you over phone. Wonderful bank.
Business response:
Thank you! We still value our members and in providing convenient service and access. Thank you for choosing ATFCU all those years ago!
I've just started banking with Telco, and so far so good! Wish they would get an app that would make things easier but other than that I've no problems with them!! :-D
Business response:
Over the years we've updated our app and added new features and services. We are thankful for your feedback and for your membership.
I've been with them for about 7 or 8 years and have not had a single problem out of them. They don't have any stupid rules like BofA (too many deposits in one month b.s.) and other banks. They're personable. I would highly recommend them.
Business response:
We never forget the member referrals and recommendations that have helped us continue to grow and improve. Thank you for your feedback and membership.
This is my credit union. I've tried banks and they just don't cut it. A credit union seems to really care about it's members. I've been treated great by the people here. They know their customers and take care of them. When I first joined I didn't catch the rules on how many account inquires were free. They charged me for a bunch but when I called confused they explained the policy to me and gave me credit for the charges. When my car insurance ACH debit hit my account prior to my direct deposit they honored it. They charged... read more
Business response:
We still provide car loans and are always appreciative of our members and their feedback! Thank you Sherri!
Austin Telco Credit Union I'm sharing this to document my experience and warn others. Austin Telco Credit Union financed an auto loan tied to a dealership transaction that raised immediate red flags -- inconsistent and missing paperwork, disputed authorization, and unresolved contract discrepancies. These concerns were communicated clearly and while the transaction was still in progress. Despite being put on notice that the deal itself was disputed, Austin Telco did not pause, investigate, or provide meaningful assistance. Q... read more
Business response:
Thank you for your continued communication regarding your experience with the dealership and loan process. We encourage you to contact us at (512) 302-5555 X7194 to further discuss this matter.
if you want a bank who cant support you, flags every transaction on a brand new account as fraud, and also has zero support for card services after 4pm when you cant use your card because they still decline the transaction for anything you link it to online
Business response:
We apologize for the inconvenience you encountered and appreciate the initial opportunity you gave us. We value your feedback and always look to improve for our members. We hope to have the chance once again to serve as your credit union.
Frequently asked questions about Austin Telco Federal Credit Union
How is Austin Telco Federal Credit Union rated?
Austin Telco Federal Credit Union has a 2.5 star rating with 114 reviews.
When is Austin Telco Federal Credit Union open?
Austin Telco Federal Credit Union is closed now. It will open tomorrow at 9:00 a.m.