Austin Telco Federal Credit Union

Derrick H. 

on Yelp

a year ago

I wouldn't recommend this for place. The loan officer was rumored and didn't let me finish my inquiry before she cut off to take a not professional tone with me and I had to gently let her know I didn't appreciate her energy and I wasn't called about what she wanted to tell me about. She was checked out, she said twice in the conversation that she was getting ready to go to Cuba tomorrow. I once my loan officer refinance with a different credit union I'll never return here. The first rep was helpful however, before this expe... read more

Jon P. 

on Yelp

a year ago

So I'm typing this review because I'm so upset at Austin Telco Federal Credit Union that can't even process recurring electronic payments. When my payment to chase was not sent by their "ipay" system, I called in. The woman who answered the phone, said "oh, I can't see the data, its a third party system, I need to contact bookkeeping. (Huh??? Seriously???) After putting me on hold for god only knows how long, she said, that I don't have any recurring payments set up...even though I previously set that feature up!!! At th... read more

James C. 

on Yelp

a year ago

I have been a member of this bank for years, I requested a small personal loan and was denied. Now I could see if my credit was poor or I didn't have a good job, needless to say I will be moving my banking needs to a bank that will help it's customers when they need it. 

Patricia S. 

on Yelp

a year ago

We have been members for years. As of late, the digital banking does not work worth a damned. It crashes or locks up. We were able to log in with their assistance, but now can't. This is how it works, each person has to have a separate login and password. One person will be a primary holder of the account. If you are not listed, you have to have a PoA (power of attorney). So much for having joint! Even when we tell them, we don't want two separate logins that is the way they are going. I do all the banking and this ... read more

Gail T. 

on Yelp

a year ago

Wish I could give this FCU 0 stars. After years of being a patient and tolerant customer I am finally at my wits end. AusTelco updated their online system and never once sent an email to me that bill pay would be unavailable. I call when I was unable to access bill pay on my phone/mobile login after new system was released and was told they had since an email about bill payer being down, i searched for an email but had NEVER recieved any notice. Today more than a week later I can not access bill payer and when selecting ... read more

Justin B. 

on Yelp

2 years ago

dang, I guess the phrase "bankers hours" has become a little hazy. oh wait is the covid mandate going into year 4. evidently. 

Bob S. 

on Yelp

2 years ago

Customer service is practically non-existent. Employees are not properly trained to answer your questions and resolve your issues. I have been a good customer for 8+ years and I'm at the point where I am ready to take my business elsewhere. Very disappointed. They obviously hire the bottom of the barrel of candidates to keep a seat warm and give doofus responses to try to satisfy the customer 

Phil A. 

on Yelp

2 years ago

Need a Bank That never has a working ATM! This is the bank for you!!!!! Want to plan a night out but end up you have to go to 2 different banks just to get YOUR money out of an ATM!?!?! Do not understand how this bank is still in business, this is not just something that just started happening. NO this has been going on for YEARS!!!! So many times, my night was cancelled because of their useless ATM's! 

Tatiana R. 

on Yelp

2 years ago

Absolutely horrible. Incompetent. NOT knowledgeable nor helpful. I have been to a branch half a dozen times to try and add a signer to our business account. I deal with a different person "in charge" each time and they demand something extra that doesn't exist or shouldn't exist. The current request is the signatures of 40 people who approved the change. Ridiculous and inaccurate I am sure but they are sticking to their script on this one. RUN the other way. Any other bank has to be better.