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Austin Telco Federal Credit Union
- Credit Unions
- Austin, TX
About this business
Location details
11149 Research Blvd, Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 4:00 p.m. | |
| Tue | 09:00 a.m. to 4:00 p.m. | |
| Wed | 09:00 a.m. to 4:00 p.m. | |
| Thu | 09:00 a.m. to 4:00 p.m. | |
| Fri | 9:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I've been a loyal Austin Telco customer for 7 years. We have a checking, savings, and several IRS accounts. I financed my truck there in February. So we decided to purchase an RV. Retail 38,000 but we paid cash down so wanted to finance 21500. Seems like a safe loan considering the equity ratio. Telco was fine with financing but for only 72 months. I called A+ who quoted a 120 month loan at a competitive rate approved on the phone. They also wanted my truck note at a very competitive rate as Well. So I gave telco an opp... read more
My customer experience at the Bastrop location was simply awful. First the ATF web site says you can apply on line which is not true, you can print the appication on line and fill it out to save the loan officer time but you can not apply on line. You are required to bring the application into a branch location. That's when the real hassels started. I printed and completed the required forms at home, and went with the completed application and all the additional info required to the Bastrop branch. The superivisor that I... read more
Have Banked with Austin Telco since 2008, finally drew the last straw with "these people", no pun intended, after battling out with extreme"Nazi" bill collectors, who before the long arm of arbitrational obliteration could reach. managed to compile a king's ransom worth of ACH, EFT, ABC's and 123's In fee's. As having my best interest at heart, idly sitting by was, well you know. Its as if, they're in the proverbial "bed" with ACH, with their hands off, not our business approach!!! Even after the cancellation of all cards an... read more
Constantly charging exorbitant fees anywhere they can get you. Direct deposit takes forever to hit your account, usually not til 7:30-8:00 am. Whenever I've inquired about why my coworkers all receive their direct deposit at other banks at midnight, they say they can't control that. Three times when I've been paid on a Saturday, or Sunday, the deposit has not gone through til whenever the next business day is, Monday's. Problem is, if payday falls on a weekend, my employer releases it on that Friday instead. This bank has le... read more
I have banked with them for over 10 years. In that time my balances have grown from $100 to over $50,000. I have never overdrawn my account and used to like them because I wanted to support a local bank. Anytime I need anything more than a basic deposit it is HORRIBLE service. Tellers are poorly trained and have to always call someone because they do not know what to do. The 10 day hold on new checks is RIDICULOUS. Even getting something notarized has been challenging. THEY ALWAYS find a reason something cannot be don... read more
The WORST bank in town!! Hell, the Bastrop location isnt even listed on yelp. Go figure! They will put holds on your debit cards and not tell you. They wont let you do online purchases AND you wont know your card was declined until you call the person you ordered from. And dont get me started on my Business account with them. NIGHTMARE!! They will hold all customer checks you try and deposit for 7-10 business DAYS! Do you know how much money this bank has cost us?! And then the branch manager will trash your business name on... read more
This review is for the PECAN PARK BRANCH ONLY. The worst customer service ever. The teller (Gretchen) was very Rude, condescending and unprofessional. I honestly regret being a member.
If I could give them zero stars I would. I have 5 accounts with them one being a business account. I recently started my own company and monthly I deposit over 100k a month into it for about the last 7 months. I went in last week to to discuss a line of credit to help with cash flow and expanding my business. They denied it. So I asked them if I could do a secured line with collateral, they denied it. When I asked the very rude and condescending loan officer why she said that they are not a bank to help businesses grow. I as... read more
This is a great bank, if you can making it in to there physical bank during their very inconvenient hours. If you you have an after hours emergency, LOL, your screwed until the next day. Any type of customer service other than going in to the bank you will not be happy. The website is always a pain and the mobile app is pathetic at best. They really have no consideration for the customer and the needs of a average person. But if you don't really have a job to accommodate their business hours and you never have an emergencies... read more
Frequently asked questions about Austin Telco Federal Credit Union
How is Austin Telco Federal Credit Union rated?
Austin Telco Federal Credit Union has a 2.4 star rating with 112 reviews.
When is Austin Telco Federal Credit Union open?
Austin Telco Federal Credit Union is closed now. It will open tomorrow at 9:00 a.m.