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Austin Telco Federal Credit Union
- Credit Unions
- Austin, TX
About this business
Location details
11149 Research Blvd, Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 4:00 p.m. | |
| Tue | 09:00 a.m. to 4:00 p.m. | |
| Wed | 09:00 a.m. to 4:00 p.m. | |
| Thu | 09:00 a.m. to 4:00 p.m. | |
| Fri | 9:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
So disappointed in this bank. I was shopping for equity mortgage rates and they had one of the lowest and bonus no fees if under $100k. I sent an email requesting info because my home is in Milam TX (hour from Austin). I emailed back and forth with them getting & giving info to receive rate & terms. I was told to fill out 18 page application and bring it & check list documents to branch. I did that & was told that the bank did not service Milam county. I was upset, after all the work done, when I had said that in 1st email. ... read more
Business response:
We never want our members to feel tricked and we apologize for your past experience. We understand that you expect clarity and accuracy when working on a loan application and we missed an opportunity to do so. Serving as your credit union is important to us and we would value the opportunity to earn back your trust. thank you for your feedback and we still value the opportunity to improve our member relationships.
I've been a loyal Austin Telco customer for 7 years. We have a checking, savings, and several IRS accounts. I financed my truck there in February. So we decided to purchase an RV. Retail 38,000 but we paid cash down so wanted to finance 21500. Seems like a safe loan considering the equity ratio. Telco was fine with financing but for only 72 months. I called A+ who quoted a 120 month loan at a competitive rate approved on the phone. They also wanted my truck note at a very competitive rate as Well. So I gave telco an opp... read more
Business response:
We apologize for your past borrowing experience and understand that you have choices in the marketplace. Thank you for your initial trust and we would value the opportunity to serve you again if the opportunity arises.
My customer experience at the Bastrop location was simply awful. First the ATF web site says you can apply on line which is not true, you can print the appication on line and fill it out to save the loan officer time but you can not apply on line. You are required to bring the application into a branch location. That's when the real hassels started. I printed and completed the required forms at home, and went with the completed application and all the additional info required to the Bastrop branch. The superivisor that I... read more
Business response:
We sincerely apologize for the frustrating experience you encountered during your visit in the past. We understand how disappointing it must have been. Your feedback regarding the confusion about the previous application process valuable and we recognize that the discrepancy between what was on our website caused unnecessary inconvenience. The unprofessional comments you experienced were completely unacceptable and do not reflect the level of service we strive to provide to our members. We've made changes over the years and... read more
Have Banked with Austin Telco since 2008, finally drew the last straw with "these people", no pun intended, after battling out with extreme"Nazi" bill collectors, who before the long arm of arbitrational obliteration could reach. managed to compile a king's ransom worth of ACH, EFT, ABC's and 123's In fee's. As having my best interest at heart, idly sitting by was, well you know. Its as if, they're in the proverbial "bed" with ACH, with their hands off, not our business approach!!! Even after the cancellation of all cards an... read more
Business response:
We are sorry Fedencio for this past experience and any missed opportunity to help with your account. Third party relationships or authorizations can sometimes create confusion if they have been granted access for transactions outside of your credit union relationship. We understand that you looked to us to be better in support of you and the process of navigating this experience. Thank you for your feedback.
Constantly charging exorbitant fees anywhere they can get you. Direct deposit takes forever to hit your account, usually not til 7:30-8:00 am. Whenever I've inquired about why my coworkers all receive their direct deposit at other banks at midnight, they say they can't control that. Three times when I've been paid on a Saturday, or Sunday, the deposit has not gone through til whenever the next business day is, Monday's. Problem is, if payday falls on a weekend, my employer releases it on that Friday instead. This bank has le... read more
Business response:
Thank you for your feedback and we apologize for the inconvenience that you encountered. We've made changes over the years, and our processes have improved providing for early access to direct deposits and convenience through digital banking. We've reduced or removed fees and continue to seek improvement in member experiences. We know we damaged the trust you initially placed in us and never want our members to think of us as 'shady'. We value our 85-year legacy of service and would welcome the opportunity to earn back you... read more
I have banked with them for over 10 years. In that time my balances have grown from $100 to over $50,000. I have never overdrawn my account and used to like them because I wanted to support a local bank. Anytime I need anything more than a basic deposit it is HORRIBLE service. Tellers are poorly trained and have to always call someone because they do not know what to do. The 10 day hold on new checks is RIDICULOUS. Even getting something notarized has been challenging. THEY ALWAYS find a reason something cannot be don... read more
Business response:
Thank you for your feedback. It is still important to us and we understand that you past experiences were not representative of what we want for our members. We apologize that we were not able to meet your needs or the expectations we have for our organization.
The WORST bank in town!! Hell, the Bastrop location isnt even listed on yelp. Go figure! They will put holds on your debit cards and not tell you. They wont let you do online purchases AND you wont know your card was declined until you call the person you ordered from. And dont get me started on my Business account with them. NIGHTMARE!! They will hold all customer checks you try and deposit for 7-10 business DAYS! Do you know how much money this bank has cost us?! And then the branch manager will trash your business name on... read more
Business response:
We apologize for the past inconvenience and for not providing service worthy of a dream. We understand that we failed to best represent the benefits of credit union membership and never condone unprofessional activity. We've made changes over the years and still look for ways to improve. Your membership mattered and your voice provides the opportunity for us reflect on creating and communicating a better member experience. Thank you for your feedback.
This review is for the PECAN PARK BRANCH ONLY. The worst customer service ever. The teller (Gretchen) was very Rude, condescending and unprofessional. I honestly regret being a member.
Business response:
We hope any feeling of regret have passed and invite you to visit us once again as we welcome the opportunity earn your business. Our team members have changed over the years but our purpose of member service remains and feedback like yours helps us grow and improve as an organization. Thank you.
If I could give them zero stars I would. I have 5 accounts with them one being a business account. I recently started my own company and monthly I deposit over 100k a month into it for about the last 7 months. I went in last week to to discuss a line of credit to help with cash flow and expanding my business. They denied it. So I asked them if I could do a secured line with collateral, they denied it. When I asked the very rude and condescending loan officer why she said that they are not a bank to help businesses grow. I as... read more
Business response:
Thank you Chris. We still appreciate member feedback and understand that we missed an opportunity in the past to serve you and yes, help your business grow. Our response to your inquiry does not meet our standard and we should have handled it better. We apologize for this past experience and hope you have been successful in your endeavors.
Frequently asked questions about Austin Telco Federal Credit Union
How is Austin Telco Federal Credit Union rated?
Austin Telco Federal Credit Union has a 2.5 star rating with 114 reviews.
When is Austin Telco Federal Credit Union open?
Austin Telco Federal Credit Union is closed now. It will open tomorrow at 9:00 a.m.