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Austin Telco Federal Credit Union
- Credit Unions
- Austin, TX
About this business
Location details
11149 Research Blvd, Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 4:00 p.m. | |
| Tue | 09:00 a.m. to 4:00 p.m. | |
| Wed | 09:00 a.m. to 4:00 p.m. | |
| Thu | 09:00 a.m. to 4:00 p.m. | |
| Fri | 9:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This is a great bank, if you can making it in to there physical bank during their very inconvenient hours. If you you have an after hours emergency, LOL, your screwed until the next day. Any type of customer service other than going in to the bank you will not be happy. The website is always a pain and the mobile app is pathetic at best. They really have no consideration for the customer and the needs of a average person. But if you don't really have a job to accommodate their business hours and you never have an emergencies... read more
Business response:
Thank you for your feedback. We understand that we missed a chance to help you in the past and that you found our digital banking offering less than ideal. We've updated our system since then and added new functionality and convenience. We continuously look at how we can improve and your feedback is still important. We apologize for missing out on a chance to best find solutions for you.
Decided to buy a car for father-in-law and got pre-approved with Telco on Monday and proceeded to find a truck and then try to BUY the truck and even though he had good credit and was ready to buy, the Austin Telco lady dragged her feet and 2 DAYS later we called to find out what was going on (it normally takes 3 hours to buy a car from start to finish) and she said if our father-in-law had had an account we would have been 'bumped ahead' - and we were like WHAAAAA??? And emails before that were indifferent, bordering on 'd... read more
Business response:
Thank you Jennifer. We appreciate your feedback and can look back and see we missed earning your business. Purchasing a car is no small thing and we should have done better to help you enjoy the excitement of a new car for a family member. We apologize for experience we created back then and would welcome the opportunity to help you in the future should the opportunity present itself.
Terrible. I've deposited over 40k with them in the past three months, never missed a loan payment (in fact paid off any loans early)... now they won't approve me for a measly 8k loan. On my way to close my account.
Business response:
We understand that loan decisions aren't always as expected. We strive to help explain all reasons behind a loan decision but acknowledge that perhaps we missed this chance back then. Thank you for your feedback.
If you like to be incredibly frustrated, pull your hair out in exasperation, and be hung up on repeatedly, you've found your credit union! Horrible service, indifferent employees, a culture of hostility and combativeness, and lack of ownership are all terms that describe your average interaction with Austin Telco! When you lose your patience, ask for a manager, then hold your breath in anticipation of which low-level employee comes on, pretending to be a manager! Extra rewarding is when you clarify, "I asked to be transfer... read more
Business response:
Thank you Robert for your honest feedback. We understand that we missed an opportunity to earn and retain your membership. We apologize for the interaction you had previously it does not represent our daily effort of member service. Providing clarity in addressing your request is crucial to building strong member relationships. We impacted your trust in us and would welcome the opportunity to earn it back.
horrible auto loan ..give you approval for loan value,what a joke .
Business response:
We understand that you didn't agree with a past loan decision. Our effort is to inform and provide clarity for all loan decisions. Thank you for your feedback.
Absolutely awful credit union. They charge a fee for everything, more than i saw when I banked with an actual bank. I've been with atfcu for three years now, and in that time I've had an uneducated teller be horribly unprofessional and rude, have been charged ridiculous fees for ridiculous things, their new app is useless, and in the end, their interest rates aren't the best, their loan services aren't that great, and I don't feel I'm getting much out of this relationship. So goodbye, im going somewhere else with my money an... read more
Business response:
We understand that your past experience was not what you wanted. Over the years we've upgraded systems and enhanced member access and accounts while removing or lowering fees. We do offer competitive rates, like that of our High Yield checking and would welcome the opportunity to earn back your trust and membership. Thank you for your feedback.
By far the worst bank I've ever dealt with. Allowed a third party to transfer funds from a joint checking account without even notifying me. The geniuses then transferred from my personal account to cover NSF fees created by that party, again without notifying me. They tacked a few more NSF fees onto my personal account because after they took it to nothing my credit card payments were processed through. Can't get my money out of here fast enough....oh yeah, there's none left!
Business response:
We apologize for any error or mistake in the service we provided you in the past. We understand the importance of clarity and expectations when it comes to your banking needs. Thank you for your feedback and we would welcome the opportunity to better serve you moving forward.
Austin telco is one of thoes banks you hear good things only from someone whos been there a while. Never short term or a bunch of people just 1. Take your money elsewhere and especially loans. Its just one of thoes places that way behind with renovation no mater what branch and its just drops outs and college kids working there casual cloths no professionalism. You cant even make a payment over the phone on a loan with another bank card without going in person and paying. Most banks have mobile and atm deposit and you can pa... read more
Business response:
We apologize for any past inconvenience that you encountered and understand that we didn't provide you the convenience you expected. Thank you for your feedback and we invite you to try us again if we can assist you moving forward with you lending needs.
This is FAR AND AWAY the WORST WORST WORST credit union I have ever worked with. After my experience with them I have decided it's much easier to keep my out of state bank who has fantastic customer service, and deal with long distance. Austin Telco has the WORST customer service I have ever experienced. After the horrible rudeness I experienced every time I used their services for my banking over the first 3 months I decided to close my account, but they would not put a decline order on any remaining auto withdrawals before... read more
Business response:
We acknowledge the part we played in this past experience and apologize for the inconvenience that you encountered. We want friendly and helpful member communication looking for ways to work with our members and not against them. We've made changes over the years and still value the opportunity to serve as a community credit union. Thank you for your feedback.
Frequently asked questions about Austin Telco Federal Credit Union
How is Austin Telco Federal Credit Union rated?
Austin Telco Federal Credit Union has a 2.5 star rating with 114 reviews.
When is Austin Telco Federal Credit Union open?
Austin Telco Federal Credit Union is closed now. It will open tomorrow at 9:00 a.m.