This profile has been claimed by the business owner or representative.
Austin Telco Federal Credit Union
- Credit Unions
- Austin, TX
About this business
Location details
11149 Research Blvd, Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 4:00 p.m. | |
| Tue | 09:00 a.m. to 4:00 p.m. | |
| Wed | 09:00 a.m. to 4:00 p.m. | |
| Thu | 09:00 a.m. to 4:00 p.m. | |
| Fri | 9:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Decided to buy a car for father-in-law and got pre-approved with Telco on Monday and proceeded to find a truck and then try to BUY the truck and even though he had good credit and was ready to buy, the Austin Telco lady dragged her feet and 2 DAYS later we called to find out what was going on (it normally takes 3 hours to buy a car from start to finish) and she said if our father-in-law had had an account we would have been 'bumped ahead' - and we were like WHAAAAA??? And emails before that were indifferent, bordering on 'd... read more
Terrible. I've deposited over 40k with them in the past three months, never missed a loan payment (in fact paid off any loans early)... now they won't approve me for a measly 8k loan. On my way to close my account.
If you like to be incredibly frustrated, pull your hair out in exasperation, and be hung up on repeatedly, you've found your credit union! Horrible service, indifferent employees, a culture of hostility and combativeness, and lack of ownership are all terms that describe your average interaction with Austin Telco! When you lose your patience, ask for a manager, then hold your breath in anticipation of which low-level employee comes on, pretending to be a manager! Extra rewarding is when you clarify, "I asked to be transfer... read more
horrible auto loan ..give you approval for loan value,what a joke .
Absolutely awful credit union. They charge a fee for everything, more than i saw when I banked with an actual bank. I've been with atfcu for three years now, and in that time I've had an uneducated teller be horribly unprofessional and rude, have been charged ridiculous fees for ridiculous things, their new app is useless, and in the end, their interest rates aren't the best, their loan services aren't that great, and I don't feel I'm getting much out of this relationship. So goodbye, im going somewhere else with my money an... read more
By far the worst bank I've ever dealt with. Allowed a third party to transfer funds from a joint checking account without even notifying me. The geniuses then transferred from my personal account to cover NSF fees created by that party, again without notifying me. They tacked a few more NSF fees onto my personal account because after they took it to nothing my credit card payments were processed through. Can't get my money out of here fast enough....oh yeah, there's none left!
Austin telco is one of thoes banks you hear good things only from someone whos been there a while. Never short term or a bunch of people just 1. Take your money elsewhere and especially loans. Its just one of thoes places that way behind with renovation no mater what branch and its just drops outs and college kids working there casual cloths no professionalism. You cant even make a payment over the phone on a loan with another bank card without going in person and paying. Most banks have mobile and atm deposit and you can pa... read more
This is FAR AND AWAY the WORST WORST WORST credit union I have ever worked with. After my experience with them I have decided it's much easier to keep my out of state bank who has fantastic customer service, and deal with long distance. Austin Telco has the WORST customer service I have ever experienced. After the horrible rudeness I experienced every time I used their services for my banking over the first 3 months I decided to close my account, but they would not put a decline order on any remaining auto withdrawals before... read more
Luddites trapped in the dark ages. Their online banking looks like something out of the 90's and lets you do very little. Biggest problem here is that they only allow online transfers of $750. Opened a business account with them and there was no mention of this limit. You tell me in what world a $750 limit on a business account is remotely feasible? They also have terrible customer service - get the extension for your local branch if you want to be helped.
Frequently asked questions about Austin Telco Federal Credit Union
How is Austin Telco Federal Credit Union rated?
Austin Telco Federal Credit Union has a 2.4 star rating with 112 reviews.
When is Austin Telco Federal Credit Union open?
Austin Telco Federal Credit Union is closed now. It will open tomorrow at 9:00 a.m.