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Austin Telco Federal Credit Union
- Credit Unions
- Austin, TX
About this business
Location details
11149 Research Blvd, Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 4:00 p.m. | |
| Tue | 09:00 a.m. to 4:00 p.m. | |
| Wed | 09:00 a.m. to 4:00 p.m. | |
| Thu | 09:00 a.m. to 4:00 p.m. | |
| Fri | 9:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Horrible customer service and business practice. I have been a ATFCU customer for almost 20 years and never really had an issue until recently. My husband and I applied for a home equity loan and on the day of closing the senior loan officer, Jerry Sanders claimed they "lost" our good faith estimate and we were asked to sign all new documentation and when we were about to close, I realized that the terms and rate were changed. In addition, I found out that our original application was altered after we signed the applicatio... read more
Summary: Terrible Credit Union - Base level employees that are very dull (we're talking box of rocks). I have banked at several CUs in several states over 50 years, and Austin Telco does not even deserve one star. Do yourself a favor and bank anywhere else. Or, disregard and then regret it later. Up to you. We joined ATFCU to get a loan on a boat, and they offered an attractive rate. That's about the end of the good news. To close on the loan, we had to jump through a number of hoops, but we have good credit, and so ... read more
This is the 2nd time in a few months using their credit card with less than a 100 dollar charge and balance that the charge got denied due to Austin Telco determining fraud. You cannot use this as a credit card people! The programming department suck! Do not use unless you want to get denied every time you want to use their lame card. This has cost me hours of work to try to rectify not to mention embarrassing.
Only if you have no other choice. For just a place to hold your money probably just fine. If you need anything beyond that, forget it. Just went through a very convoluted attempt at a used car loan. Long story short, the situation was at best the result of laziness and incompetence; at worst the result of outright deception. Either way, I no longer want to do business with them. In the end, our other bank came through with the loan for the car in one day. If Telco peeps are reading this: make your loan policies clear... read more
I used this credit union for four years and only started having problems with them recently. I made a cash deposit in the night drop to cover my rent check, but somehow, my rent check was able to be posted to my account before my deposit, even though the bank wasn't open at the time the check posted. How does that even happen? I called them and said that they needed to refund me the nsf fee for paying the check because the money was in the night drop and its not my fault that they chose to process the check first. So, sh... read more
Love Telco except for website support. No support after business hours. Login problems and reset procedures fail. Am shopping for competitive credit union with 24/7 website support.
By far without a doubt the WORST credit union/bank that I have ever dealt with. I paid my loan ahead two years and their collectors started calling me for more money within six weeks. They now call me at one day late (but I'm actually ahead two years). They are a bunch of morons. Buyer beware.
I came here after being put on checksystems by wells fargo (i refused to pay for an account because my card had been stolen and i had the police reports to prove it, but wells fargo sucks, even to their employees!) so i went to ATFCU. I wanted to rebuild my credit so I took out 2 secure loans. I am not sure how the hell the add things up, but in a secure loan I should give them the $1000 and they should give it back to me over a certain predetermined amount of time (minus interest). I worked for wells fargo, I know how banki... read more
Big problem with ATFCU on Saturday, 6/3/2012. They rolled out this secondary password requirement thing (a second password requiring 10 separate digits). This is in addition to the account number and a long primary password. Trouble is if you stumble at all in trying to set up the secondary password your account is then BLOCKED. This happened to me on a Saturday when I had an hour available to perform due diligence on my checking account activity. Having your account blocked means what? I bet it means I'll have to go t... read more
Frequently asked questions about Austin Telco Federal Credit Union
How is Austin Telco Federal Credit Union rated?
Austin Telco Federal Credit Union has a 2.4 star rating with 112 reviews.
When is Austin Telco Federal Credit Union open?
Austin Telco Federal Credit Union is closed now. It will open tomorrow at 9:00 a.m.