Avalon Health & Rehabilitation Center Pasco

Glenn C. 

on Birdeye

3 years ago

The care provided was great. The RN staff was exceptional. RN,s we’re well trained in nursing and people skills, they made me feel worthy. CNA’s were pleasant caring. They constantly ran call light to call light prioritizing the need of each patient. The only areas the needed extreme improvement was hospital beds and therapy department. The beds were hard causing uncomfortable sleeping. The PT department was well trained but totally understaffed to meet the needs at Avalon(not dedicated) being shared with Othelo, thus res... read more

Mary P. 

on Birdeye

3 weeks ago

Customer service is not good enough at the facility!!! My direct contact with the staff was fair at best! They are not friendly. They don’t interact, ask questions as to how I’m feeling or if I needed anything!! The administrative staff was worse! Crystal needs to be replaced. She talks and promised to take care of items but never followed through. Unorganized, lazy and totally lacks how to do the job she occupies. I total audit of the facility is needed! I am considering an compliant to the state. 

Diana C. 

on Birdeye

a year ago

Thé experience at Avon was less than satisfactory. Nurses didn’t clean fèces from anal or vaginal area and a sever rash was the result. Wrist was swollen second week in facility. No air conditioner was provided during heat over 100 degrees outside. 

Sharon K. 

on Birdeye

a year ago

First of all the case manager is supposed to help with social services, but she did not! She handed me an application and basically said good luck! The rehab part was useless! She went in with a broken shoulder and they did nothing for over a month with that arm, and now her arm is basically useless! The orthopedic Dr said it’s from not using the arm at all during that time! They walked her once a day and that was it. She is now stuck in a wheelchair. You go to rehab for just that rehab and they basically did nothing. I was ... read more

Jackson H. 

on Birdeye

5 years ago

My room is not kept clean. It feels unsanitary. On more than one occasion my full urinal has been left on my tray table when a meal is brought. Staff often move my phone where it is beyond my reach. I am bed bound and miss calls from family. I’ve had a rash on my back and sore on my bottom. When I ask the aides or nurse to do something about it often times nothing is done. I’m told, “it has to be in my orders.” I understand that but there is no follow up to make that happen. I was recently sent out for a heart procedure a... read more

Goldie M. 

on Birdeye

6 years ago

Im not goldie.... 2nd time ive rated this a 1 star