Better Mortgage

Name: Better Mortgage
Address: 3 World Trade Center 59th Floor, New York, NY, 10007, US
Telephone: (415) 523-8837
Price range: $$
Rating: 4.4

4.4

★★

6672 reviews

|Mortgage Lenders|New York, NY 10007 United States

3 World Trade Center 59th Floor, New York, NY 10007 United States

Open 24/7

About

We believe homeownership should be fast, transparent, and low-cost. For everyone. Homeownership is a huge part of our economy. Housing overall is a $33 trillion business, and mortgages account for $15 trillion. Yet home finance operates in the same way it has for decades — through opaque systems and expensive intermediaries whose interests are misaligned with consumers’. That’s why Better.com is redefining the homeownership process from the ground up. We’re using technology to make it faster and more efficient, and humans to help make it friendly and enjoyable.

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4.4

★★

6,672 reviews

5★5,280

4★444

3★124

2★121

1★659

44 reviews have no rating

Reviews(3221)

Google Reviews(3451)

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user0441539 on Zillow

★★

7 years ago

Jill Thomas from AvexFunding was very helpful in closing my purchase loan on time for an investment property. She responded quickly to emails and communicated well throughout the process.

g1salama on Zillow

★★

7 years ago

AVEX Funding was easy to work with, very detailed, responsive and delivered what they promise in a timely manner. The follow through after my submittal on Zillow was very good. The rep provide the rate that I saw on Zillow and worked with me throughout the process until the loan was funded. I would highly recommend them and would use them again if I need to purchase or refinance

Dan on Lendingtree

★★

7 years ago

Professional and responsive service throughout Summary: Wow. Red carpet treatment at rock-bottom rates. A+ --- From the first contact with this lender, I felt like I was dealing with true professionals. My process was driven by Anthony who kept checking in with me and providing regular status updates throughout. On the day of my rate-lock, he was 5 minutes from getting the lock but found another bank with even better fees and saved me $800, so he started the process over again with the better deal. Hi coworkers were friendly and accommodating even being willing to use a Dropbox rather than email for sensitive documents. My only fear going in was that this refi wouldn't close in the 30-day window and I asked Anthony up front how his track record has been over the past few months. He said it depends a great deal on me being forthcoming with information and how responsive I was to document requests. I was both forthcoming and responsive and my loan closed in just under 3 weeks. Would highly recommend!

Business Response:

Hi Dan, thank you for choosing Better Mortgage. We enjoyed working with you and are glad you could utilize our dedicated customer support team. Best of luck in your new home! Sincerely, Megan Bellingham (Head of Mortgage Operations)

Richard on Lendingtree

★★

7 years ago

No brainer! Quick, excellent rate, great customer service, and overall positive experience.

Business Response:

Hi Richard, I am thrilled to hear you enjoyed your Better experience, from our competitive rates to our dedicated customer service. Thank you for choosing Better, and we hope to work with you again in the future! Sincerely, Megan Bellingham (Head of Mortgage Operations).

akmandal on Zillow

★★

7 years ago

From what I understand, a lot of the bad reviews about AVEX Funding were from before this company was sold to a tech firm, based in New York. I have had multiple mortgages applications in the past and have a few refinances. Moreover, I have to admit that I initially was wary of working with an online mortgage broker.Nevertheless, AVEX Funding offered me the best rate and the closing costs were nominal. At the end of all of the credits that were given to me, my settlement costs totaled $282.76, along with $435 for the appraisal (which I paid from my own pocket). The time from my initial inquiry to closing was 21-days (15 business days)!My team comprised Kevin Ansari, Winnie Chen, John An, and John Moffatt. I hope everyone has an easy time with his/her refinance as I did!My only suggestion is that they request the Form 4056-T from the IRS earlier in the process. If that happened, maybe the closing would have occurred even faster!

sravanth on Zillow

★★

7 years ago

I had a great experience with Avex funding, closed my refinance with them recently and got the best rate when compared to all the other lenders I contacted on Zillow.I was about to go with a lender by the time they contacted me (which happened in like a day) and they understood what my priorities were and their non-commissioned loan officer worked with me, went above and beyond with their rate and closing costs to make me go with them. Once I started working with them, they are super thorough, kept me updated on all aspects of the loan and we closed within 10 days (which included appraisal and dealing with HOA)! The staff was super responsive and thorough without a single hiccup in the process. On the day of the closing, they had a loan specialist who kept me in in the loop on various things and helped with last minute clarifications and dealing with the mobile notary (which was very convenient). I was apprehensive about the whole process when I started with the refi exercise but Avex made it very smooth and had a great experience overall. Highly recommend them for any of your loan needs.

thibbard6 on Zillow

★★

7 years ago

Everyone i dealt with was knowledgeable, professional and honest.I would go with Avex again if I needed to.Great people and company.They were quick to respond to any of my question.This was a painless refi, quick and easy.Thanks for all your help.

user448053 on Zillow

★★

7 years ago

I closed my property. They delivered all document in time. They did not delay my work. I did not get any problem from them. I will go with them in future.

lake eric on Zillow

★★

7 years ago

Wasn't sure about Avex at first, but they got my loan refinance closed at a great rate. I would work with them again in the future for sure. John and Winnie were helpful, patient and knowledgeable.