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Black Pine Hot Tubs & Swim Spas

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About this business

About Black Pine Hot Tubs & Swim Spas Black Pine is Washington’s Hot Tub and Swim Spa Superstore. With more than 25 units on display at each of our locations, we offer the best selection and price and a seasoned, no-pressure, Sales staff. Each of our customers has individual requirements and questions: We are here to answer your questions and help you make the best choice at the lowest price. 

Location details

3520 S Pine St, Tacoma, WA, 98409, United States

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Mon10:00 a.m. to 6:00 p.m.
Tue10:00 a.m. to 6:00 p.m.
Wed10:00 a.m. to 6:00 p.m.
Thu10:00 a.m. to 6:00 p.m.
Fri10:00 a.m. to 6:00 p.m.
Sat10:00 a.m. to 6:00 p.m.
Sun12:00 p.m. to 5:00 p.m.
4.775 reviews
Rob Smith's profile image
Rob Smith 
2 weeks ago

Beware that they extremely over-inflate their prices. Thought we were getting a good price as they stated it was the "fair price" as in the reduced price at the State Fair. We put a deposit down and later found a place called NW Swim Spas in Elma that sold the exact same brand and models for thousands less. Our deposit was to hold the price only and did not actually start an order for a hot tub but when asked if we could get our deposit back the company said no. Our fault for not researching better but please don't let t... read more

Christine Caskey's profile image
Christine Caskey 
3 months ago

We bought a Wellis hot tub from them. We did not receive a walk through upon delivery. An area of improvement. Our pumps were not working. Rachel tried to walk me through how to release air lock on the phone. I could not. She came out that night, after hours, and helped us. The next day, we noticed a water leak. We submitted a repair request. We pushed for a quick fix due to it being new. Repair was scheduled for a Monday. Leak was factory leak. Overall, our service has been good. But customer service could be better. Push t... read more

Don Leske's profile image
Don Leske 
6 years ago

***UPDATE*** Was 5 stars now 2 stars. ;( I have called 5 times in 2 weeks with no calls back. The last call I even told them I’m going to call the manager and leave my negative experience in a review if I don’t get a call back and still no call back. Maybe the original company sold out to a new owner I don’t know. Service sucks here. I have a simple service issue. I have left detailed messages that my control panel says my heater is dry. I’m sure it’s a simple fix if they would just return my voice messages. I have also ... read more

Fylicia Waugh's profile image
Fylicia Waugh 
2 years ago

Our experience with Black Pine Spas was incredible. Santi was our sales associate and he was so helpful and friendly and it was really nice being able to contact the same person throughout the process for updates along the way. The guys that installed it were really nice and did a fine job. We haven't hooked up our spa yet because we have to replace the electrical panel, but it looks exactly as expected! Thank you so much! 

Tim S's profile image
9 months ago

Horrible Service. I bought a Artesian Elite spa from them, it ended up having a leak. It has been going on five months, YES five months since they were first contacted to fix Spa under its Warranty and the Spa is still not fully fixed. They broke other items in the process of fixing leak. I have heard endless excuses why it is not fixed. DO NOT BUY FROM THEM. BUY A SPA FROM SOMEONE ELSE . WHO CAN FIX IT IF NEEDED. Real time line. Request to have spa repair happened on 9/7/22. It took until 10/5 for first technician to take ... read more

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Frequently asked questions about Black Pine Hot Tubs & Swim Spas

How is Black Pine Hot Tubs & Swim Spas rated?

Black Pine Hot Tubs & Swim Spas has a 4.7 star rating with 75 reviews. 

When is Black Pine Hot Tubs & Swim Spas open?

Black Pine Hot Tubs & Swim Spas is open now. It will close at 6:00 p.m.