jlbchambers on DealerRater
11 years ago
03/27/2010, 20:51 PM
Was exceptional from the start of purchasing the 650i. She let us test drive the car, walked us through the dealership and let us know how important we were just as a visitor to the dealership. It was Thanksgiving weekend. We started the process of ordering the car when we returned to WA. Renate, went through every option of the car and helped me with my decision on the color. The sport package was not offered with my choice of color. Renate, explained to me the color is the first thing you will see when you look at your car. She assisted me with all the other options and we put the car together. We new when the car would arrive, what barge the car came on, etc. Renate picked us up at Sky Harbor at 5pm. Drove us to the dealership and the car was inside in front of her office. She watched that car until we arrived. The paperwork was already done when we arrived. Renate, sent us a Fed Ex in advance and we mailed it back. , Renate, took 2 hours just walking me through the car. Heated steering wheel, navigation system in the window, keyless wand, cruise control, i navigation system in the console. She called the sirius satelite company while we sat in the car to activate. We were not familiar with the area and Renate suggested a local restaurant and we put it in the navigation system and it drove me the the destination. Great food. The next day Renate followed up with a phone call about the car, any questions. Stayed 1 more night and she suggested another great restaurant. No clue where to go so I let the cars navigation system drive me . What a car. It drives itself. The cruise control is incredible. It rained the night before we left for CA. We asked Renate about washing the car. No problem she took care of it, while we shopped in the BMW store at the dealership. Husband is a Harley Davidson dealership owner and likes toys. We have never experienced a purchase like this with all the cars, boats, bikes, snowmobiles. Renate, Thank You!
Sincerely, Jodi, Chris Chambers