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Brock Hale at Mutual of Omaha Mortgage
- Mortgage Lenders
- Scottsdale, AZ
About this business
Location details
7580 North Dobson Road, Suite 100, Scottsdale, AZ, 85256, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Verified by Mutual of Omaha Mortgage
Brock is a professional. He assisted me with my mortgage refinance and helped to make the process efficient and timely. I sincerely appreciate his help.
Verified by Mutual of Omaha Mortgage
Very helpful and was upfront about everything going on he was there when I had questions very pleasant
Business response:
Danny, thank you for your kind words. I'm glad to hear that being upfront and available for your questions made a positive difference. If you ever need further assistance, please don't hesitate to reach out.
Verified by Mutual of Omaha Mortgage
great communication
Business response:
Mitchell, thank you for highlighting the importance of great communication. I'm glad to hear that my efforts made a positive impact on your experience with Mutual of Omaha Mortgage. If there's anything else you need, feel free to reach out at any time.
Verified by Mutual of Omaha Mortgage
the terms changed too many times, you guys weren't as familiar with the VA side of things as I would have liked, got used car salesman vibe after loan terms kept changing.
Business response:
Dear Aaron, Thank you for writing about your recent experience with Mutual of Omaha Mortgage. After a review of your file, I can see that the expected appraised value was not met by the VA Appraiser. This caused a restructuring of the loan. that restructuring appears to be the source of the "loan terms...changing". As you understand, Mutual of Omaha Mortgage does not and cannot have any influence on the valuation of property. The VA also has strict guidelines which we must closely follow. While our Loan Originator searched f... read more
Verified by Mutual of Omaha Mortgage
If things would have been performed as stated. I am now waiting for pay off check I have to sign and forward on and it looks like one of them will require me to pay extra chatges because pay off dates won't be met. I usderstood the checks would be sent to me overnight so I might overnight them but they won't get to me in time to meet stated pay off dates.
Business response:
Donald, I understand your frustration with the timing issues surrounding the payoff checks. It's important to me that these matters are resolved efficiently. Let's connect directly so I can address your concerns and find a solution that works for you. Thank you for bringing this to my attention.
Frequently asked questions about Brock Hale at Mutual of Omaha Mortgage
How is Brock Hale at Mutual of Omaha Mortgage rated?
Brock Hale at Mutual of Omaha Mortgage has a 4.2 star rating with 5 reviews.
When is Brock Hale at Mutual of Omaha Mortgage open?
Brock Hale at Mutual of Omaha Mortgage is closed now. It will open tomorrow at 9:00 a.m.