Caffè Concerto New Knightsbridge

nichi4088 

on Google

a week ago

It's rare for me to give bad reviews, as i'm pretty easygoing when it comes to reviewing, but putting someone's safety at risk is unacceptable. Despite the very ridiculous prices for soft drinks, the service and staff are exceptionally disappointing. The waiters look tired and unwelcoming, just putting the food on your table and walking away without looking or saying anything. Sure, that's not too bad, but not great either. However, a female employee with a ponytail directed my father, who is partially paralyzed due to a ... read more

Theresa Lake-Palmer 

on Google

2 months ago

I’ve walked past this restaurant so many times while working nearby but never had the chance to go in. Today, I visited with my 6-year-old daughter, and I’m so glad we did. We had a fantastic experience. The food was amazing, the cocktails were delicious, and the service was excellent from start to finish. The staff were incredibly welcoming and went out of their way to entertain my daughter and make her feel really special, which made the visit even more memorable. It was absolutely worth it, and I’ll definitely be return... read more

Mikayla Turner 

on Google

3 months ago

Sana S was not attentive at all (another waiter had to get our refills, remove plates, and get Sana so we could pay). At the end, she made us pull out our phones, PRESSED 5 stars herself (on my phone!), and told us to say that service was great—which it wasn’t. Food was fine though. 

Aaron Sehdevv 

on Google

2 months ago

The food was decent, unfortunately I don’t remember what I ordered we only got 3 mains and a few drinks. But the service was really slow, after we had finished our food we wanted to get dessert so we called a waiter and he told us he’d check if the dessert we wanted was available, but he never came back, then we called another waiter who said they’d get the waiter for our area to come serve us, no one came back. After waiting around for about 20-25mins after eating our mains we got fed up and just paid the bill and decided t... read more

ZippyLondon 

on Google

7 months ago

Food pricey (think nearly £20 for a sandwich) but OK. Service a bit miserable. Diet Coke at £5.35 served in a free promo Coke glass beyond cheap (but not cheap!). 13.5% added to the bill that includes a very scammy ‘Hospitality Excellence Contribution’, which one assumes is to pay for the staff training. For the service fee scam alone I wouldn’t recommend. EDIT: The management 'reached out' in their response to this reviewing asking what they could do to achieve five stars. Here's how: 1. Have more than two members of st... read more