Camelback Ford Parts

Madison Playford 

on Google

7 months ago

If I could give zero stars, I would. My experience with Ford and its customer service has been an absolute nightmare. My brand-new 2023 Ford Bronco Sport (under 20K miles) completely shut down while I was driving on I-10 West near Iraan, TX, leaving me stranded on the side of a highway in 85-degree heat. Ford Roadside Assistance canceled my tow three times, leaving me in dangerous conditions for over six hours with no way to get help. 911 refused to assist because it was Ford’s responsibility, and it was only after a sherif... read more

Max Yamada 

on Google

7 years ago

Brought my car in for an oil change and it was a very easy and pleasant. The staff was very friendly. I didn’t have an appointment which was no problem. They got me paired with a specialist that told me everything about what they were doing. They had a great waiting room with comp water and pastries for you to enjoy while you wait. Checkout was easy and they go over your bill with you so you understand everything. They give you a detailed report of all findings and recommendations so you can keep your car running smooth and ... read more

Joel Manly 

on Google

6 years ago

Took my truck in for service and brakes at 7am , Never got it done that day. Next day supposedly had it done at 4pm. However had not rotated the tires or filled fluids. Had to bring it back and wait the next day for it to get done. After leaving discovered that they had not checked/adjusted the air pressure so my front tires had 80psi and rear 60. Just fixed myself. Only positive, they did give me a rental. Also gave me a card good for a free service for the problems. However when it was time to get service again, I left Cra... read more

Alexander Leonard 

on Google

6 years ago

Went in for an oil change and it took 2 hours, my service advisor never met with me afterward, my car was covered in some strange white substance, I was not contacted when my car was finished. Will not be returning. **UPDATE** I was contacted by a higher up at this location and they were adamant about remedying the situation. It's good to see that they do indeed want to fix mistakes that occur. Due to this, I've upped from 1 star to 3 

Erica Mueller 

on Google

7 years ago

Car maintenance and/or troubles are never fun. However, every time i come to Camelback Ford's Quicklane, I am met with friendly professionals who always take time to listen to your concerns and find the best solution for you.