This profile has been claimed by the business owner or representative.
Camelback Volkswagen Service
- Auto Repair
- Phoenix, AZ
About this business
Location details
1499 E Camelback Rd, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
I had an outstanding experience getting my car serviced. The service manager Alexander Clements went above and beyond to make sure everything was handled with care and attention. He kept me updated throughout the process, explained things clearly, and made sure I felt confident about the work being done. I truly appreciate the extra effort and will definitely return for future service needs.
They have had my car since 9/10/25 and I have not heard one word about it. I start a new job Monday and the service department is ghosting me about even a LOANER. I call at least three times a day, the mechanic puts no notes in the files so the people who answer the phone can’t answer my questions. The mechanic does not EVER and I do mean EVER EVER pick up when you call. Mark and hector are cool. Got my car back it was fixed by casper the ghost
Was having engine issues and I Got a diagnosis from my mechanic saying it was the fuel injector harness which was still under warranty. I called the Dealership and they confirmed this. Took my car in October 2024. Then they proceed to give me a different diagnosis. They said it was the intake manifold. Trusted them, paid close to 2k for said “repairs” . Continued to have issues days after I got my car back, took my car back but couldn’t leave it M-F as it was actually escalated to Volkswagen technical and I needed my car for... read more
This VW location is the embarrassment of all VW's. Since I bought my car in 2020 I've never taken it anywhere else for service, but every time, I wish I had. This was the second time I've had to return again within 1 week of a service appointment for something being missed or having an issue with an an item that is check on their inspection report. Within 6 days of a 50K "all green light" inspection my car wouldn't start or jump. A $260 tow later, I was told it was a bad battery. This seems to be a pretty standard thing to c... read more
Myles was my service advisor and told me warranty repair would be same day. They had my vehicle over a week with a complete lack of communication regarding why the delay or reason they were taking so long. Did not provide a loaner or anything. Wouldn't advise to ever use this service location. You would be better going to any other dealership or local repair shop.
Frequently asked questions about Camelback Volkswagen Service
How is Camelback Volkswagen Service rated?
Camelback Volkswagen Service has a 2.5 star rating with 43 reviews.
When is Camelback Volkswagen Service open?
Camelback Volkswagen Service is closed now. It will open tomorrow at 7:00 a.m.