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CareOne at Northampton

4.9
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About this business

CareOne has developed a reputation as a premier health care company and assisted living community due to our commitment to best clinical practices, strong management standards and resident quality of life. 

Location details

548 Elm St, Northampton, MA, 01060, United States

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WeekdayScheduleStatus
Mon8:00 a.m. to 8:00 p.m.
Tue8:00 a.m. to 8:00 p.m.
Wed8:00 a.m. to 8:00 p.m.
Thu8:00 a.m. to 8:00 p.m.
Fri8:00 a.m. to 8:00 p.m.
Sat8:00 a.m. to 8:00 p.m.
Sun8:00 a.m. to 8:00 p.m.
4.939 reviews
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34
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Aimee Baron's profile image
Aimee Baron 
4 months ago

My Father is currently at this rehab and is not getting the best care. He has been there for two weeks and has not received one shower yet. His toothbrush and hair brush are still in their packaging. We had a family meeting and they told us PT couldn't happen because of him being covid positive but a week ago we were told he is no longer contagious. In the meeting, no therapist showed up to give there review on how he was doing which makes me question if he is getting services or not. Please double check all facilities ... read more

Veneek Linton's profile image
Veneek Linton 
a month ago

Happy to share my fantastic experience with Nicki! She was insightful and knowledgeable and help me make the best decision for our family. Great staff! Great care! 

James Brown's profile image
James Brown 
4 months ago

This is by far the worst place you can go for rehab!! They put a diaper on me the moment I arrived when I am a completely continent individual. They kept me in bed 99% of the time, physical therapy (and I use that word loosely here) consisted of getting me up to walk to the door then back in bed! That was it! Most days I didn’t even get that. But they said that in the notes I refused but I didn’t! I was never asked! They tried to say I was just confused but even my roommate verified no one came in at all because we w... read more

David Makinster's profile image
David Makinster 
9 months ago

The entire staff, including CNAs, nurses, PT & OT specialists, as well as doctors, were knowledgeable, attentive, and helpful. The facility itself was clean and well-managed, but it was the people who made my stay positive. I noticed that when some of the patients seemed confused and upset because of cognitive decline, the staff remained patient and humane to everyone. I also found the food service to be commendable in their efforts to meet my own dietary needs and preferences.I would not hesitate to recommend CareOne at Nor... read more

Marie Caragein's profile image
Marie Caragein 
9 months ago

I am rating them one star too much, agree with the other one star raters, should be an option for 0 star. So happy we got our father out of there. The name of the place should be CareLess and the photos online are very deceiving. The facility labeled our father non-ambulatory, put a diaper on him and put him in a wheelchair. No PT was given to him since they said he would never walk or stand again. Meals were mostly wrong, can't figure out why he filled out meal requests when meals would come to him wrong. Plus only 1 t... read more

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Frequently asked questions about CareOne at Northampton

How is CareOne at Northampton rated?

CareOne at Northampton has a 4.9 star rating with 39 reviews. 

When is CareOne at Northampton open?

CareOne at Northampton is closed now. It will open on Wednesday at 8:00 a.m.