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CareOne at Northampton

4.9

About this business

CareOne has developed a reputation as a premier health care company and assisted living community due to our commitment to best clinical practices, strong management standards and resident quality of life. 

Location details

548 Elm St, Northampton, MA, 01060, United States

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WeekdayScheduleStatus
Mon8:00 a.m. to 8:00 p.m.
Tue8:00 a.m. to 8:00 p.m.
Wed8:00 a.m. to 8:00 p.m.
Thu8:00 a.m. to 8:00 p.m.
Fri8:00 a.m. to 8:00 p.m.
Sat8:00 a.m. to 8:00 p.m.
Sun8:00 a.m. to 8:00 p.m.
4.941 reviews
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Ashley Fuller's profile image
Ashley Fuller 
a month ago

DIRTY, DISGUSTING, UNSANITARY, UNPROFESSIONAL AND ELDERLY NEGLECT. I wish I could give zero stars because there was NOTHING good about this place. Absolutely NOTHING. My grandmother stayed here and I was MORTIFIED to say the least at the conditions and the treatment at this facility. When my grandmother first got there no one checked on her for a long time. She had no idea where anything was or what to use to call a nurse on. My family couldn't get ahold of her and no nurse was able to go check on her when we called 3-5 time... read more

Ann-maire Jillson's profile image
Ann-maire Jillson 
4 months ago

DIRTY UNKEPT I was there mid last year My 12 year old grandson could do better Worst place ever evening staff obnoxious loud and rude got mad when I couldn't go to sleep refused to close my door Evening staff could care less. Did without meals because I wasn't up and was asleep when the carts came out because evening staff was so obnoxious and loud I could not sleep and slept when I could was given a. cookie That tasted like play dough and stale oyster Crackers as a replacement Those at the desk cared more about thei... read more

Veneek Linton's profile image
Veneek Linton 
5 months ago

Happy to share my fantastic experience with Nicki! She was insightful and knowledgeable and help me make the best decision for our family. Great staff! Great care! 

Aimee Baron's profile image
Aimee Baron 
9 months ago

My Father is currently at this rehab and is not getting the best care. He has been there for two weeks and has not received one shower yet. His toothbrush and hair brush are still in their packaging. We had a family meeting and they told us PT couldn't happen because of him being covid positive but a week ago we were told he is no longer contagious. In the meeting, no therapist showed up to give there review on how he was doing which makes me question if he is getting services or not. Please double check all facilities ... read more

David Makinster's profile image
David Makinster 
a year ago

The entire staff, including CNAs, nurses, PT & OT specialists, as well as doctors, were knowledgeable, attentive, and helpful. The facility itself was clean and well-managed, but it was the people who made my stay positive. I noticed that when some of the patients seemed confused and upset because of cognitive decline, the staff remained patient and humane to everyone. I also found the food service to be commendable in their efforts to meet my own dietary needs and preferences.I would not hesitate to recommend CareOne at Nor... read more

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Frequently asked questions about CareOne at Northampton

How is CareOne at Northampton rated?

CareOne at Northampton has a 4.9 star rating with 41 reviews. 

When is CareOne at Northampton open?

CareOne at Northampton is closed now. It will open tomorrow at 8:00 a.m.