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Carter
- Apartments
- Scottsdale, AZ
About this business
Location details
3300 N Scottsdale Rd, Scottsdale, AZ, 85251, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
The Carter team has worked well with us to resolve any issue. Their follow-up is much appreciated! Thanks Jaime
THE WORST COMMUNITY I HAVE LIVED IN. Every package I have had delivered (not in a locker) has been STOLEN. Today is my child's 10th birthday... he received ZERO Gifts due to the lack of diligence within this community. And to whomever stole my child's birthday gifts... Take care of yourself.
Business response:
Hello Halle, We’re sorry to hear about your frustration and understand how upsetting these experiences have been. Our team has worked with you to address your package concerns. We encourage you to contact our management team directly with any additional issues so we can look into these concerns and address them appropriately. Please contact our team at (602) 742-3244 or via email at carterleasing@kairoi.com.
The initial move in was good. The leasing employees were very nice and helpful. After living there a couple of weeks I noticed and odor coming from somewhere. I mentioned it to the staff and was told to put a lemon in the disposal. It worked for a short time but the odor continued. I then was kept awake at night by other renters having sex in the hot tub at 4 in the morning, I wish I could say it was more than 1 or 2 times but it was more. There was puke in the hallway by the parking garage that sat for weeks. To top ... read more
Business response:
Hello Mike, Thank you for sharing your feedback. We're glad your initial experience with our leasing team was positive, but regret that the remainder of your residency did not meet your expectations. We take concerns regarding cleanliness, community conduct, and maintenance seriously. We also strive to be transparent about fees and move-out charges, and welcome the opportunity to review any questions regarding your final account. Please contact our management team directly so we can discuss your concerns further at (602) 74... read more
** Units smell like mold and mildew that caused me respiratory symptoms. Took several attempts to get management to diagnose after claiming it's not their responsibility. Property manager ended up saying they couldn't find anything and blamed my ESA for the odor.** Lived here for 2 years. Everything went downhill once new management (Kairoi) took over. Facilities often dirty, valet trash customer service is terrible. **Car was broken into twice while I lived here. 1st time it was under old management. The 2nd time, mana... read more
Business response:
Hi Moe, Thank you for taking the time to share your feedback. I take concerns like yours very seriously and would like to address the points you raised. Regarding the odor concerns, our Service Manager inspected the apartment on two separate occasions and did not observe any visible signs or odors of mold or mildew. I personally joined him for a follow-up inspection, during which we thoroughly reviewed the ceilings, laundry area, bathroom, and kitchen. To be thorough, we also conducted moisture readings, all of which were ... read more
Frequently asked questions about Carter
How is Carter rated?
Carter has a 4.5 star rating with 269 reviews.
When is Carter open?
Carter is open now. It will close at 6:00 p.m.