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Centria Autism
- Counseling & Mental Health
- Albuquerque, NM
About this business
Location details
5411 Jefferson St. NE, Suite 100, Albuquerque, NM, 87109, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
We went for an eval today, both the provider and Andres (at the front desk) were wonderful! Andres was kind, informative and engaging while I waited for a few hours in the waiting room. He greeted both staff and clients by name and had an overall warm and welcoming demeanor.
Don't bother! I scheduled a phone appointment with this company, and they never called me. I sat there waiting for an agent to contact me for 15 min. Then I got a text message and email saying that the agent "tried to contact me but couldn't reach me." I sat there with my phone and waited, but I never got a call from anyone. What a complete waste of time, and no, I'm not going to reschedule something that's not going to happen, smh.
This review is specifically for the ABA portion. Getting my children tested was a easy going process. Unfortunately, I had to d/c services with Centeia last night abruptly. Let me start last month was holidays, it's a fold and flu season, and snowing quite a bit in the mts. Due to the listed reasons above I had to reschedule a few times in the last month due to those reasons listed above. We ALWAYS made up the hours! Rather sessions happend on a Tuesday or a Sunday my child got his weekly hours! So last night had my meeting ... read more
Update: they had me send insurance information several times...only to get a $625 bill...they keep cancelling sessions and the number on the bill hangs up every time. I really understand why there's a 2.6 rating now. It's a joke already. Time to look for another place. Very poor communication for months...you only get little bits of information at a time...then they call and were like oh we wanted to make sure his start date was good to go (they never even told me about the start date or that we had to buy all the food and... read more
Update: After the 3rd call I got the number to the local office, they have since been very helpful. I still think they should be easier to get a hold of. This may very well be a good company but I wouldnt know because I can't get through to anybody to talk about services. I called yesterday at 4:30pm and despite being a 24 hour hotline I was told that I needed to call back the next day. I called the only number I could find at 10am today. I was told that the person I was talking to was not even located in Albuquerque and so... read more
Frequently asked questions about Centria Autism
How is Centria Autism rated?
Centria Autism has a 2.9 star rating with 26 reviews.
When is Centria Autism open?
Centria Autism is open now. It will close at 8:00 p.m.