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Cerritos INFINITI Service
- Auto Repair
- Cerritos, CA
About this business
Location details
18707 Studebaker Rd, Cerritos, CA, 90703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 7:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I want to start off by saying I received excellent customer service from everyone here. I want to thank my Service Advisor Crystal who kept me informed about my vehicle while coordinating efficiently throughout the entire process, want to thank John the Parts & Service Director for his great customer service and detailed description of what my vehicle needed, & also thank Eddie the technician for taking the time to go over things about my vehicle very knowledgeable & informative guy. All in all great experience from all 3 of... read more
As a dedicated customer of Cerritos Infiniti for over a decade, I have always appreciated the level of service I received—until the recent merger with Nissan, which unfortunately has led to a noticeable decline in quality. Recently, I brought my vehicle in for routine oil changes and a general check-up. During my visit, I clearly conveyed my concerns to Timothy Collin regarding a persistent warning message that keeps appearing on my dashboard: "Tire pressure while driving." Despite my explanation, this issue was not reflect... read more
I don't usually go to the dealership for car repairs (don't judge); however, I had to today. I am so thankful Krysta Ysais was my Service Advisor! She gave a detailed explanation, went over payment options, and after the diagnosis she went over necessary repairs. Thank you, Krysta!
Yesterday I went in to pick up my vehicle and they changed the oil but look at how messy the oil change was. I told them to bring me the mechanic but they kept trying to get me out of there. I will be making a complaint. This is very unprofessional. My car is full of oil spill as seen on the pictures attached.
The representative are good, they made an easy transition into getting the maintenance. However, the team in the back, who knows what goes on... They have me waiting more than hour after I paid and car was ready to pick. Their excuse- another car is parked in front of mine and they misplaced those car keys Horrible experience! Bad organization and horrible team communication.
Frequently asked questions about Cerritos INFINITI Service
How is Cerritos INFINITI Service rated?
Cerritos INFINITI Service has a 4 star rating with 44 reviews.
When is Cerritos INFINITI Service open?
Cerritos INFINITI Service is closed now. It will open at 7:00 a.m.