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Chuze Fitness
- Gyms
- Jacksonville, FL
About this business
Location details
8396 Merchants Way, Jacksonville, FL, 32222, United States
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I wish I could give this place 5 stars, but unfortunately I am left frustrated more times than not recently trying to work out. So maybe the manager will see this and address some issues. First of all, the entire staff is great. No complaints about them. But they could use more staffing at the desk. Many times when trying to purchase retail items I'm waiting in line behind people dealing with more in depth issues. Having a self checkout or someone dedicated to simply ringing up items would be nice. Aside from that, my bigges... read more
Business response:
Hello Nikki, Thank you so much for taking the time to share your experience with us and for being a long-time member. We truly appreciate you and want you to know your feedback has been heard. We’re very sorry for the ongoing frustrations you’ve been experiencing, and we understand how discouraging it can feel when your workouts are impacted by crowding, equipment availability, and Kids Club capacity. While we do our best to meet member demand, at this time we only have the operational capacity to offer Kids Club during s... read more
We love Chuze Fitness. The size of the facility and the choice of equipment is exceptional.
Business response:
Hello Kirk, Thank you for leaving us an awesome review! We appreciate you for choosing us to be apart of your fitness journey. We hope to see you again soon! Kindly, Chuze Fitness
I was unable to leave this review on their Google page. So I am coming here to do it. I go to this gym daily. And I must say Elizabeth ( Liz) does such a great job at running this place. There is not a single task at this gym that she doesn't do. Or that I don't see her do. She is cleaning bathrooms, cleaning machines, running both front registers, taking out trash, or filling the wipes dispensers. She literally does it all. She also makes my experience at the gym very enjoyable. He customer service skills go above and beyon... read more
Business response:
Hi Jen, Thank you for taking the time to leave this wonderful review for our team! Your recognition of Liz and the team truly means the world to the team, and we could not do it without the support from our members! We are thrilled that we get to be a part of your fitness journey, and we hope to see you again soon! Kindly, Chuze Fitness
I want to tone and strengthen my legs and feet for an upcoming vacation. I can actually get a gym membership for free, but this gym is conveniently close, so I checked it out yesterday. I don't want to commit to an annual membership since it's not unusual for me to become disinterested after a few months. All I wanted was a monthly price. It's so convoluted - currently, there's no enrollment fee if you sign up for an annual contract, but there is an enrollment fee if you want a monthly contract... there's a $60 gym fee afte... read more
Business response:
Hello, Thank you for taking the time to share your feedback. We're glad to hear that DJ provided such a kind and patient experience during your visit. We understand that membership pricing and fees can sometimes feel confusing, and we appreciate your honest comments regarding transparency and flexibility. Feedback like yours helps us evaluate how we communicate our membership options to prospective members. Thank you again for your review, and we wish you the best in reaching your fitness goals and preparing for your upc... read more
Make sure you read the fine print. I signed up and was told there was a $1 enrollment fee and 14 day free trial. I tried to cancel within the 14 day period as it was not a good fit for me and was charged $111.74. I was told that in order to not be charged for the entire month I would have had to cancel within 5 days. Why advertise 14 days free if you cannot cancel within that time and not be charged for that and charged a commitment fee as well. Same type of issue the other large gym got sued for = making it difficult a... read more
Business response:
Hello Jeffrey, Thank you for your review. We are sorry to hear of your frustrations during the enrollment and cancellation process. We aim to make the process as simple and transparent as possible. While we do offer several different promotions throughout the month, including the 14-day free trial you mentioned, this does not affect the 5 day buyers remorse cancellation option that applies to all memberships. We understand your confusion regarding the difference between the promotional trial period and the cancellation pol... read more
This review is for the gym's childcare option only. Everything else I would give a 5 star for. Writing in hopes of seeing a change for the better. I have a 1 y/o, childcare is advertised ages 1-12. I went to drop my daughter off and didn't feel comfortable enough to leave here there as there was only one person overseeing all the children and from the front desk area, there are non-visible places the children play. With the mix of older kids running around and no real supervision it didn't seem safe to leave my young child t... read more
Business response:
Hello Shy, Thank you for your review and for bringing this to our attention. Please know that the safety and well-being of the children in our Kids Club is the top priority that we take very seriously. We strive to provide a safe and enjoyable experience for all children in our care, while also ensuring that parents feel comfortable leaving their children with us. We completely understand your concerns with the kids-to-employee ratio, especially with the new year here. Your feedback is invaluable to us as it helps us maint... read more
I appreciate the new updates and interior facelift... but I still have some complaints. Ask me why the televisions show nothing but soft porn & trash? - like it wasn't bad enough how the ladies were dressing here Expect some of the equipment/"recovery" to be broken while you're here... it's like they can fix things fast enough before something else breaks.
Business response:
Hello Paige, Thank you for your review. We sincerely apologize for the dissatisfaction with our TV stations. While our gyms have launched a new company wide initiative called no news is good news. Our thought process is that we want the gym to be a welcoming and relaxing environment for everyone. Many people come to the gym as a space to take their mind off of the other stressful parts of their life and we want to support that by removing the news. We are working to put on other entertaining channels to be enjoyed during y... read more
I have a Chuze membership and frequent this location several times a week. Today, while at the gym multiple televisions were showing Fox News. I asked the manager why so many television were now showing Fox News. She stated they were told to increase the variety of programs showing on the televisions. I explained that when they only had one television showing Fox News, I felt it was too many, but at least I could move to another machine so I would not have to view it. Now, it is impossible not to see Fox News playing. I aske... read more
Business response:
Hello Scott, We are really sorry to hear about your frustration with the TV channels at our gym. Thank you for letting us know. We will definitely keep your feedback in mind s we look at making improvements. We understand that this has made you reconsider other options, and we are truly sorry to see you go. We hope you might reconsider and give us another chance, but either way, we wish you all the best in reaching your fitness goals! Kindest regards, Chuze Fitness
Frequently asked questions about Chuze Fitness
How is Chuze Fitness rated?
Chuze Fitness has a 4.2 star rating with 435 reviews.
When is Chuze Fitness open?
Chuze Fitness is open now. It is open 24/7.