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Citadel Credit Union
- Credit Unions
- West Chester, PA
About this business
Location details
1209 West Chester Pike, West Chester, PA, 19382, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
I stopped into this branch today and was immediately welcomed with genuine smiles and a team ready to help. I was greeted right away by the branch manager at the front, followed by a kind compliment and prompt, excellent service. I’m truly looking forward to building a new relationship with this credit union, the branch team, and their manager (name not listed for safety reasons) as well. As someone who works in the banking industry, I can say this experience did not disappoint—they were outstanding.
Awful. CDMatures today. Tried calling West Chester branch number, transferred to main call center instead. They won’t help roll it over; and won’t transfer me to West Chester Branch, without acct.info. Apparently every call goes through main call center. Too bad, they are losing out on a 6 figure roll over. Now I am withdrawing instead.
Spent a ton of time doing an application with Citadel - over 3 weeks of providing documentation as they requested. They were not transparent throughout the process and ended up declining my loan with very little justification after being told very different information from the Business Relationship manager. I have great credit and was set back by a sudden denial from underwriting with very little reasoning. If they were up front it wouldn't have been an issue. They strung me along instead of being transparent.
Steady customers of Citadel: Courteous in-house experiences Clear, informative Website Competitive products Gimmick free environment
Citadel has always provided excellent service. The service at this branch is no different.
Frequently asked questions about Citadel Credit Union
How is Citadel Credit Union rated?
Citadel Credit Union has a 4.3 star rating with 68 reviews.
When is Citadel Credit Union open?
Citadel Credit Union is closed now. It will open at 9:00 a.m.