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Citadel Credit Union
- Credit Unions
- Chester Springs, PA
About this business
Location details
39 Pottstown Pike, Chester Springs, PA, 19425, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
Not all the reps on the phone are knowledgeable so please make sure you stop at a branch to get the info you need or call several times to verify. I needed to confirm wiring instructions to receive money into my account. The first rep told me the wrong information..which I had suspected as I have been with Citadel for 30+ years and this didn't seem right from what I have gotten before. The second rep gave me what I suspected to be true. I asked her to please let the first rep know so that she wouldn't continue to keep giving... read more
For years, we were with another bank. Had to get a couple issues addressed and it took a dozen calls and 4 weeks before we finally gave up. Called Citadel 800# and got great information (seemed too easy), then met with one of the folks in Eagle. She was amazing. Knowledgeable, professional, accommodating - and in one visit got us everything we needed. We're moving all our accounts to Citadel. She even walked us through the mobile app, which is incredibly well done and user friendly. Every interaction with their team ha... read more
So disappointed in Citadel and how downhill they’ve gone. The new mobile app is not user friendly and the rollout deleted my e-bills, causing me to miss payments and be charged late fees. I never have had something like this happen to me. Customer service disconnected me when I tried to get support. When I finally got through, they were outside the US, which I don’t expect from a local credit union. I am shopping for a new bank. Do not recommend.
I have several accounts and I visit several different branches of Citadel. I have never had a problem with my accounts that wasn't easily and pleasantly resolved. I recommend Citadel FCU to all my friends!
I bank with 4 other banks and they don't even compare to citadel. Citadel is the best bank (credit union) period. I love the attention to customers when I walk in, I love the free cashier check they offer (1 a month), I love their overall energy. The cashiers are super friendly and happy to answer all my questions. Unlike other banks that are motivated by greed, Citadel actually serves it's community. I do not represent Citadel. I’m simply giving credit where credit is due.
Frequently asked questions about Citadel Credit Union
How is Citadel Credit Union rated?
Citadel Credit Union has a 4 star rating with 34 reviews.
When is Citadel Credit Union open?
Citadel Credit Union is closed now. It will open at 9:00 a.m.