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Cleveland Ford - Service
- Auto Repair
- Cleveland, TN
About this business
Location details
2496 S Lee Hwy, Cleveland, TN, 37311, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Unplanned visit… walked out with a Ford Bronco Raptor. I can honestly say this was the most pleasant and enjoyable car-buying experience I’ve ever had—and I’m not typically fond of sales environments. There was absolutely no pressure, no games, and no rushing. I was given the time and space I needed to make a decision, and the team respected that completely. Every employee who passed by took a moment to introduce themselves and check in, but never in an overwhelming or intrusive way. The conversations felt genuine. While I... read more
had a great experience working with JB (not to be confused with JD 😄) at Cleveland Ford. I’ll be honest—I’m not the easiest person to deal with when buying a vehicle. I like to make sure I’m getting a solid deal, and I definitely shop multiple dealerships to see who’s willing to be competitive. JB was none of the things I’ve dealt with before—he wasn’t pushy, gimmicky, or lame like some other sales associates I’ve encountered. He was professional, straightforward, and took the time to answer all my questions, especially my... read more
Took 2025 Explorer in for an Auto Hoild System Fault and Hill Start Assist Fault, along with a request for oil chznge/wipers/4 new tires/alignment. Oil/Wipers and Tires/Alignment done, no problem. They tell me the 2 faults have not popped up so they cannot diagnose/fix. Ok, i pick the car up and don't even make it off the property, both faults pop back up. I turn around, go back, show them the faults ON THE SCREEN and they say ok, we'll get with Ford and see whats up. The next day they call and say, we can't duplicate it, th... read more
Went out of their way to make me happy even when I was difficult to deal with. They also provided me with the best price within a 500 mile radius of where I live. If I were to ever buy a new Ford again Cleveland Ford would be my first call.
Ridiculous prices all the way. $200 which they said was diagnosis fee for 1 hour! Really $200 an hour? Most mechanics would only charge $75 hr. And I don’t even think they put it on the chassis computer to diagnose it, they just looked up the symptoms and saw there was a service bulletin that told them about the clutch failure was a common defect and the vehicle only had 74,000 miles on it. No recalls to fix it, and wanted $1000 just for the part and $400 to install it. Looking up the part online for a new one was only $270.... read more
Frequently asked questions about Cleveland Ford - Service
How is Cleveland Ford - Service rated?
Cleveland Ford - Service has a 4.7 star rating with 1,761 reviews.
When is Cleveland Ford - Service open?
Cleveland Ford - Service is closed now. It will open tomorrow at 9:00 a.m.