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Credit Union Leasing of America (CULA)
- Credit Unions
- San Diego, CA
About this business
Location details
9665 Granite Ridge Dr, Suite 400, San Diego, CA, 92123, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 4:00 p.m. | |
| Tue | 7:00 a.m. to 4:00 p.m. | |
| Wed | 7:00 a.m. to 4:00 p.m. | |
| Thu | 7:00 a.m. to 4:00 p.m. | |
| Fri | 7:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This was one of the most frustrating and disappointing customer experiences I’ve ever had. After my vehicle was totaled in an accident that was not my fault, I was met with slow responses, unclear communication, and decisions made behind the scenes with no real concern for how they affected me as a customer. Instead of support or transparency, I felt dismissed at every step. It became very clear that this company’s priority is protecting itself rather than helping customers during stressful situations. The lack of accounta... read more
I wish there was a zero.. terrible experience with total loss claim. Mario Cobain is a terrible human being. These people need a big lawsuit. He needs to be investigated along with Cula. Please contact your local business bureau and Congress to report these people. They can't keep getting away like this. So many negative reviews from people with exact same problems. Contact local news. Put this scammers out of business.
Do NOT lease from them. When your lease ends they will not call to arrange a pickup for 3 WEEKS. You must house the vehicle at your expense while they coordinate return. Insane! I am moving the week before my lease ends and have no recourse. They say that I must coordinate with a dealership to store the car for them. I’ve called 3 and none will take the car. Why is this my issue? It’s not my car anymore. No one can have customer service like this and expect to be in business. You should pick up the car within 72 hours not 72... read more
My husband was recently in a total loss accident, apparently it is CULA's policy to take the entire settlement from the insurance company, not just what was owed on the lease - regardless of our initial investment in the truck and the upgrades that were paid for out of our pocket. I would expect better from a company that works with credit unions, this is definitely big bank behavior. Even our auto broker was unaware of this new policy. Horrible service that only adds to the stress after an accident. Given the opportunity ... read more
Frequently asked questions about Credit Union Leasing of America (CULA)
How is Credit Union Leasing of America (CULA) rated?
Credit Union Leasing of America (CULA) has a 4 star rating with 221 reviews.
When is Credit Union Leasing of America (CULA) open?
Credit Union Leasing of America (CULA) is open now. It will close at 4:00 p.m.