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Credit Union Leasing of America (CULA)
- Credit Unions
- San Diego, CA
About this business
About us Credit Union Leasing of America (CULA) CULA brings 30 years of leasing expertise, comprehensive risk management and expert analytics. We manage the details from operations to remarketing, giving your members a great experience and allowing you to focus on what you do best.
Location details
9665 Granite Ridge Dr, Suite 400, San Diego, CA, 92123, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 4:00 p.m. | |
| Tue | 7:00 a.m. to 4:00 p.m. | |
| Wed | 7:00 a.m. to 4:00 p.m. | |
| Thu | 7:00 a.m. to 4:00 p.m. | |
| Fri | 7:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
God-awful customer service. It took several phone calls and emails back and forth, dragged out over a month (so far), to turn in our leased vehicle. They never once provided thorough communication or instructions on our options to make the experience run smoothly. I consistently had to pry them for information and help. One time, when I called in to get someone on the phone, the person I spoke to was rude, short, and completely unhelpful. You will get a different customer service representative each time you contact them. ... read more
I have leased several vehicles in my years of driving. I take very good care of my vehicles and have always gotten a decent amount back once the vehicle went to auction on turn in. I turned my Grand Cherokee in and I called CULA today asking if the car had been auctioned and would I be receiving any monies back and I was told no it was a lease and it was a contractual amount you paid and you will not be getting anything back. Good thing to know I will not be using them in the future.
My experience with CULA for my Honda HR-V was a great experience from setup through lease end. I had no problems throughout the time I drove off the lot, until I turned it in. Thanks for making my experience smooth and effortless.
Like many others, I experienced a total loss on my leased vehicle with CULA and they couldn't be more happy than to keep the equity I had on my vehicle. Almost 8k in equity was paid out from my insurance and I was told it belonged to CULA. After speaking to Mario Cobian, he made the claim that they would prorate the amount and I would received some money. After speaking with them again today I was told they sent out my payoff amount to the financial institution (Mission Federal) but they were keeping the equity as it belongs... read more
If I could give zero stars, I would. My experience with CULA has been nothing short of a nightmare. I was dealing with their claims processor, Mario Cobian, after my Honda was stolen on October 3rd, 2024. From the start, he made promises that my issues would be resolved quickly and assured me I wouldn’t have to pay anything extra. Fast forward months later, my insurance company settled the payment with the company, but I’m still unable to get a paid-in-full letter from the leasing bank because they claim I owe money for gap... read more
Frequently asked questions about Credit Union Leasing of America (CULA)
How is Credit Union Leasing of America (CULA) rated?
Credit Union Leasing of America (CULA) has a 5 star rating with 139 reviews.
When is Credit Union Leasing of America (CULA) open?
Credit Union Leasing of America (CULA) is closed now. It will open on Monday at 7:00 a.m.