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Cummins Sales and Service
- Manufacturer
- Austin, TX
About this business
Location details
1700 Smith Road, Austin, TX, 78721, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Capable, considerate and communicative. You never really know what you’re going to get in an assigned auto shop, but this worked out in our favor. Right after we got there, they immediately put paper down through the interior to the back engine access panel and drivers seat. We went in for a recall and while it was in they found seepage from the oil pan. In addressing that, bits of metal were found in the oil pan. Each step of the way we had timely communication and comprehensive knowledge. Javier was our service advisor and... read more
They got our RV in the next day and fixed the Generator right away! I told them I would love to have it back by Friday since we had a trip planned and they by far exceeded my expectations. Thank you!
4 days, and around a dozen calls with no returned call. My favorite call was at 07:55, when the receptionist or answering service answered. I was told to hang up and call back in 5 minutes. I even requested an emergency service to get a part, and it was reiterated to call back in 5 min. I called back in 5 min, no answer and yet another voice mail. Solution: an online parts direct company. Answered the phone after 2 rings, part was overnighted, received, and installed. Lessons could be learned from a company out of New York... read more
The worst service in the world. I called for 6 weeks and left word never received a call back. Needed service on my new generator. The only way I was able to try to get service was to drive out to the business and walk in and tell them what bad the service is. They did get someone out for a $500 service call. Said generator would come on automatically now and run every 2 weeks. It has never come on. Electric power went out and no generator. Now called for 5 days and no one will answer. I will have to drive out and w... read more
We took our generator to Cummins in Austin because it would not start. They did not communicate well with us in regards to the cost, did not follow through with our requests, and charged us for labor hours in which they did nothing ---- and at $225 per hour that added up. We complained about the lack of transparency and huge bill and they simply did not care. Beware of Cummins. They are not trustworthy and charged us $2k for a simple carburetor replacement!!!
Frequently asked questions about Cummins Sales and Service
How is Cummins Sales and Service rated?
Cummins Sales and Service has a 3.6 star rating with 43 reviews.
When is Cummins Sales and Service open?
Cummins Sales and Service is closed now. It will open tomorrow at 8:00 a.m.