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Cummins Sales and Service
- Manufacturer
- Fenton, MO
About this business
Cummins Inc., a global technology leader, is a corporation of complementary business segments that designs, manufactures, distributes and services a broad portfolio of power solutions. The company’s products range from diesel and natural gas engines to hybrid and electric platforms, as well as related technologies, including transmissions, battery systems, fuel systems, controls, air handling, filtration, emission solutions, and power generation systems.
Location details
2247 Cassens Drive, Fenton, MO, 63026, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
To make a long story short, waiting in lobby for a 1/2 hr to pick up my generator which, they didn't look at it till I got there after waiting a week. Front desk guy went back twice. Most likely talking with tech to Charge me 3 hrs for a 1/2 " quick " diagnose.
I called looking for a carburetor for my generator and Wade helped find which one I needed and they had it in stock. I couldn’t be there before they closed and he worked with my schedule and got me the part that night on his own time! Above and beyond customer service!!!
The employees can be nice at this place, however with that being said, every time I have gone here I end up spending way more money than they originally quote me for the services needed. They even gave me the wrong part, then argued that they gave me the wrong part, and then finally rectify the situation the next day by coming out to where I was docked and replacing the part. If I was basing my review on one or two employees the Stars would be much higher, but since I'm basing it on the business, one star is exactly what it ... read more
I've had RV generators on two different rigs serviced here, and each time was very happy with the quality of the service. They made sure the problem was fixed, and the price was of repair was reasonable.
Bought 900$ of parts. They sent wrong part clearly on their end. After iv drove there twice they said they would deliver the correct part and take the wrong one back. They never called me when correct part showed up like they said they would and now refuse to deliver the part like they say they would also. Very poor customer service especially since i buy 10k in parts a month abroad.
Frequently asked questions about Cummins Sales and Service
How is Cummins Sales and Service rated?
Cummins Sales and Service has a 4.1 star rating with 17 reviews.
When is Cummins Sales and Service open?
Cummins Sales and Service is closed now. It will open on Monday at 7:00 a.m.