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David's Bridal Salem NC
- Retail
- Winston-Salem, NC
About this business
Location details
Hanes Commons, 125 Hanes Square Circle, Winston-Salem, NC, 27103, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
RecommendedI have been trying to call the Winston Salem location repeatedly but it cuts off my call regardless of which extension I choose. I need to speak to customer service today please.
Business response:
Thank you so much for your kind words, Rena. We really appreciate you taking the time out to share your experience with us. Cheers, David's Bridal
David’s Bridal is the WORST. Do not buy from them. I brought 2 bridesmaids with me to choose a dress that they felt comfortable in. Upon finding one, they both tried on sizes that they would be ordering and we left. When the dresses were available for pick up one of my girls went in to get it and asked if she needed to try it on in store to make sure it fit. They assured her that it would fit since it was the size she tried on. The sales associates acted like she didn’t have time to deal with her wanting to try on the dress... read more
Business response:
Hello Amber, we sincerely apologize that your bridesmaid is having difficulties with her dress and for the service provided during her visit. We strive to provide the best possible customer service to each and every one of our guests and are so very sorry that was not her experience. We would be happy to have her return so that our team can assist. Please email us at DBCares@dbi.com (Attn:BrittianyD) with her information. Thank you, BrittianyD.
I was not happy with my experience here today. I’m by no means a double zero in size, but I surely didn’t deserve to feel like I was to big to find a dress for me on my visit by Emma! I understand I came in with 2 weeks until my date but I was not looking to have anything huge or fancy. I wanted something simple for a court house wedding, and thought I could find something decent that made me feel pretty with a budget around $300, and had Emma been a little bit more help, and nicer, maybe I could’ve wiggled my budget a littl... read more
Business response:
Hello Miranda, we are deeply sorry that your recent experience with us was less than satisfactory. We at David's Bridal are committed to providing our customers with exceptional customer service. I hope that you will allow us the chance to rebuild your trust in our brand and schedule another appointment with us. If you would like to schedule an appointment or if you would like to further discuss this matter, please e-mail us at: dbcares@dbi.com with ATTN BrittianyD.in the subject line. I will be sure to share your experie... read more
the girl we had, Emma (?)was quite rude to my daughter. we've never done this before, so we had no idea what to expect. She pretty much body shamed my daughter. beautiful dresses though & the hostess was super sweet and welcoming.
Business response:
Hello Angie, we are very sorry to hear that you and your daughters trip to David’s Bridal was less than satisfactory. It is our mission to give our customers the “once in a lifetime” experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you both would be willing to give us another chance or would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn BrittianyD.). Best wishes,BrittianyD.
I have had the absolute worst experience with them. I get married In 10 days and this is the second time they have had to fix my junior bridesmaid dress first time I couldn’t even tell you what they did but it didn’t fit so the manager was being very nice and said she would fix it. My mom went to pick the dress up today which I was told last week that the dress would be ready today. I was promised today at 4pm. How about my mom gets there and the dress wasn’t even done. They are trying to fix their mistake now. I shouldn’t h... read more
Business response:
Hello Lori, we are so sorry to hear that you are unhappy with our alterations services. So that our team can further address your concerns, please contact the store directly or email us at DBCares@dbi.com(Attn:BrittianyD) Thank you, BrittianyD.
Had an appointment but was NOT treated like a bride at all. Rushed thru some and waited forever to get the attention my daughter deserves. Finally got accessories at the end and woops .. there goes the consultant again. I'll drive her to the beach to get the attention she deserves.
Business response:
Hello Patti, We are so sorry to hear that you feel this way, and would love the chance to ensure you are celebrated as you deserve. We take all of our customers very seriously and want you to know that we will be working with our team further to make improvements. If you would like to contact us at dbcares@dbi.com (Attn: Winston-Salem Locaiton) we would be honored to speak with you further. Humbly Yours, Jill K.
Had an awesome experience at David's Bridal today.. my consultant was new but I was impressed with her knowledge and helpfulness.. the dress I choose surprised even me ...she kept bringing dresses until.i found " the one"...and it wasn't even what I had envisioned...but it was perfect!!! I'll be going back in the future
The first time I went to David's Bridal my fiancée and I had an awesome experience thanks to Paris. What made me give them one star which is more than what they should get is my second visit. I came with my bridal party expecting to look at gowns and find my dream dress that was not the case at all we were greeted and waited for a stylist to finish and be free to help once she got there to us she did nothing of the sort. For one my Maid of Honor had to help me into the undergarments while she went to the employees room. I lo... read more
Frequently asked questions about David's Bridal Salem NC
How is David's Bridal Salem NC rated?
David's Bridal Salem NC has a 4.8 star rating with 4,979 reviews.
When is David's Bridal Salem NC open?
David's Bridal Salem NC is closed now. It will open at 10:30 a.m.