Desert Radiology - Cathedral Rock

M Iverson 

on Google

2 months ago

The service at this facility seems adequate, but their billing services are not friendly at all. When calling to get help on billing questions after receiving multiple bills that we had already paid, we were assured it was indeed paid. Because we had been billed several times after we had made payment, we ask for written verification that we had a $0.00 balance. We were told a statement stating this would be sent to our email on file. We received an email, but the email directed us to a secure site that required us to create... read more

Dr. Frances Ince 

on Google

9 months ago

I had an exceptional experience at DR for my annual mammogram. Immediately after checking in, I was called back, minimizing wait time. The technologist was not only professional but also highly skilled, capturing all necessary images in one attempt. As someone with dense breast tissue, precision is crucial, and I appreciated her expertise. The entire process was smooth and efficient, with a focus on patient comfort and care. Overall, the professionalism of the staff and the quality of service made this visit outstanding. 

Lynn Park 

on Google

2 weeks ago

Actually Less than1 star. HORRIBLE Customer Service. Had order for a CT and and XRay. Checkin people do not greet customers. I checked in at 7:25 and at 7:40 I was done with the CT and went back to waiting room at 7:48am to wait for xray which opens at 8am and is only walk in. After 30 min I went to the desk and she said the tech cancelled my xray appt because maybe she thought I'd left, I said why would she do that when no one came and called my name to see if I was here. and orders are in the system for an xray. No ap... read more

Magnum T 

on Google

a month ago

I wish I could select 0 stars. I haven't even been to the office yet. My doctor sent a referral back in May they then failed to schedule an appointment for me for a month while I called my doctor and them every 3 days. I finally get an appointment scheduled. I have 2 confirmations. They sent the latest confirmation at 0845 last Wednesday. I try to pre register for my appointment this morning and it says "we can't find your appointment please call the front desk." I attempted to do so. After 30 minutes of trying to discern wh... read more

Royal Edwards 

on Google

4 months ago

Front Desk Staff needs to be more professional and timely. About 5 girls at one side sat together conversing amongst themselves while patients are waiting to be checked in. My own appointment was at 2, I arrived at 1:50 and still wasn't checked in until AFTER 2:30p but why, I watched these girls check in patients that arrived after me, at least 3 people. Though the Technicians themselves were Great! Very polite & professional so they should be applauded. However that front office staff, that's the 1st impression of your comp... read more