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Erie Home - Scranton, PA
- Waterproofing
- Scranton, PA
About this business
Erie Home Basement Solutions is a division of Erie Home—a national leader in home improvement since 1976. We have long been known for offering industry-leading solutions to our customers’ most pressing needs, and our basement waterproofing, foundation repair, and crawl space services are no exception. When it comes to protecting your home against structural problems, why put the project in anything less than the most capable of hands? At Erie Home Basement Solutions, we provide the effective repair services and personalized ... read more
Location details
2400 Stafford Ave, Suite 400, Scranton, PA, 18505, United States
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Very professional from beginning to end! Answer all questions of concern!
Business response:
We appreciate your positive feedback, Mike. Thank you for choosing Erie Home.
Work was done in a timely manner, had one leak around stove pipe and taken care of. Being a contractor at one time I feel that the work that was done that the price was to high, so why did I hirer them, because I was stuck between a rock and a hard place. They also cleaned up good.
Business response:
Hi, Keith. Thank you for taking out time and sharing your experience with us.
From the beginning the sales team arrived early and stayed to answer every question. All communication from that day was about assuring our satisfaction, the Erie team responded to every question and request. They have delivered what they promised. We had our install scheduled within 2 weeks, one day tear down and complete replacement in a single 9-hour day. The team was always working and were diligent about clean up and completion. We are very happy we went with a national company and are now ready to contact them about ... read more
Business response:
Hi, Carrie. Thank you so much for leaving us an A+ review!
The employees of Erie Home with whom we dealt, from the sales team to the hard-working crew, were exemplary! The sales team, Corey and Steve, did an amazing inspection and took us step-by-step through what to expect. Mike Kubiak, the area manager, kept checking in with us throughout the whole process to insure our satisfaction and answer any questions; Julio Ramirez, job foreman, and his hard-working crew did an amazing job, and an even more amazing clean-up. We gave them each a tip when they left! We have more roofs to... read more
Business response:
Hi, Mother. We are thrilled to learn that you had a positive experience with us!
Scott an Ryan the salesman Explained everything from beginning to end They were great, Thank you The roofers fantastic job on my new roof cleaned up my yard,you wouldn't know they were here. They were done in 1 day. Thank you ERIE Great job>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
Business response:
Hi, Lipvdrums50@msn.com. Thanks for taking the time to share your positive experience. We truly appreciate it!
Work was done in a timely manner. Only took one day to compete roof. Workers did good job at clean up. Sales representatives were friendly, supportive and knowledgeable.
Business response:
Hi, Sherry. Thank you for taking out time and sharing your experience with us.
The entire process went great from the start to finish. The sales representatives that came to do the estimate were very knowledgeable and helpful. They answered all of my questions and concerns. The project manager was also very helpful. The crew went above and beyond. The clean up was impressive to the point that you could barely tell they were there.
Business response:
Hi, Donnie. Thanks for taking the time to share your positive experience. We truly appreciate it!
The crew arrived on time and did a good job of removing the current roof and installed the new roof. After they done they cleaned up the area and did a good job at it.
Business response:
Hi, Michael. Thank you for taking out time and sharing your experience with us.
Work was completed in 12hrs due to a snow storm coming in. They worked 2 hrs in the dark. The next 4 days I could not view the work they did because of the amount of snow on the roof, but Erie kept insisting I sign off on the work, because “the higher ups don’t care about weather, they need paperwork signed off from the buyer.” That attitude from Erie is what took a star away. Now, Erie will not cover the roof from any damage until you sign off on paperwork. I can understand if there is no snow on it and you can visibly see ... read more
Business response:
Thank you for sharing your feedback, Brandon. We apologize for any inconvenience you experienced during the completion of your roof due to the snowstorm. We understand your concerns about signing off on the work without being able to fully inspect it. We will take your suggestions into consideration to improve our process and ensure better communication with our customers. If you have any further questions or concerns, please feel free to reach out to us at (800) 684-4628.
Frequently asked questions about Erie Home
How is Erie Home rated?
Erie Home has a 4.7 star rating with 100 reviews.
When is Erie Home open?
Erie Home is open now. It is open 24/7.
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