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Extra Space Storage
- Self Storage
- Euclid, OH
About this business
Location details
1200 Babbitt Rd, Ste A, Euclid, OH, 44132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:30 a.m. to 6:00 p.m. | |
| Tue | 09:30 a.m. to 6:00 p.m. | |
| Wed | 09:30 a.m. to 6:00 p.m. | |
| Thu | 09:30 a.m. to 6:00 p.m. | |
| Fri | 09:30 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 5:30 p.m. | |
| Sun | Closed |
yesterday I spoke with Extra Space Storage. She was kind and professional and provided all the information I needed. Thank you, for the extra assistance and excellent customer service.
Business response:
We're happy to hear about your positive experience with Extra Space Storage. Thank you for the kind words!
Booking online was very easy. Just needed to go in and show my ID. Amanda was very knowledgable and informative. Great Service. Thank you Amanda for helping me !
Business response:
Thank you for the kind words, Lanyce. We're glad our manager Amanda was able to help! Our team is here to serve you, so give us a call at (216) 329-0555 if you need any future assistance.
The Euclid location is nice and clean. Only once was there not a cart to use because it was on a Saturday and there were a lot of people there - I had to carry heavy boxes instead of using the cart. What I dislike most are the hidden fees, like mandatory insurance and $20 for a special lock. Also, there is "One-time registration fee" of about $30. A month later, I ended up changing to a different storage unit and was charged $30 for the 2nd time. Expect to pay the "One-time registration fee" each time you switch storage unit... read more
Business response:
Hi Bo, we understand that additional fees can be frustrating. We require our tenants to purchase our locks which are a disk or cylinder lock to ensure the highest level of security at Extra Space Storage. Give us a call at 888-STORAGE if you need any future assistance.
I highly recommend this place! Murisa was awesome. She helped me with my new unit and was very kind to me. I had just lost my Mom and had to scramble to make storage arrangements. Murisa helped me with the reservation of the unit that was perfect for me until after I had dealt with the funeral. She showed me kindness and compassion when I really needed it.
Business response:
Hi Regina, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Murisa! Don’t hesitate to call us at 888-storage if you need anything.
The location in Euclid is one of the nicest that I've ever seen. Easy access to drive up to your unit for unloading and or load. The storage space is huge, clean, safe and affordable. Easy to find and a block away from the 90 freeway.The staff are also so helpful and accommodating. Thanks to everyone at this location for your outstanding customer service.
Business response:
Hi Mary, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! We're so glad to hear that you are happy with your experience with the quality and cleanliness of the facility. Give us a call at (216) 329-0555 or stop by the office if you need anything!
Great space, clean place love that you can pull in and unload your items especially for the weather.
Business response:
Hi Shondria, thank you for your review! We're so happy to hear that your experience with the cleanliness of the facility has been positive! Stop by our office if you need assistance or have any questions.
Read the fine print if you are late on your payment they will a send a little message like "please contact us about your storage unit" nothing else no details nothing they never told me they were getting ready to auction and sell all my belongs I been up there multiple times none of the workers said anything to me!!! I came up there to check on my belongs And make a payment and was told MY UNIT WAS SOLD!!!Like WTF I went on the auction site they have peoples personal information up there including they address and first and ... read more
Business response:
Kadaja, thank you for sharing your feedback. We're sorry you didn't have a positive experience with us. Please call us at (216) 329-0555 so that we can learn more about your experience.
Let me start i am giving 5 stars to Storage!!! But 0 stars for customer service at this location!!! Had very bad experience, would say was told to leave store because i didn't use services to rent from employee , was told also they can not help and grand price whats online!! Its lie!!! i called corporate yes employee inside will help assist you to make sure you get right unit and price !!! Best part employee told if you don't do business inside you waisting my time !!! Really looks like manager did explain you are on the p... read more
Business response:
Hi Val, we really appreciate you taking the time to leave a review. We are sorry to hear about your experience and want you to know that your feedback will be reviewed internally so we can work to improve your experience in the future. We'd love the chance to speak with you directly about how we can further assist you. Please give us a call at 888-storage.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 500 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 9:30 a.m.