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Extra Space Storage
- Self Storage
- Wilbraham, MA
About this business
Location details
2350 Boston Rd, Wilbraham, MA, 01095, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
RecommendedSuper duper clean n move in ready for your things u don't need right now! It's great for plans of relocating n haven't quite officially moved! Low monthly fee so yes yes yes do it!
Business response:
We are elated to hear you found us super clean and move-in ready! Thanks for recommending our low monthly fees.
RecommendedVery nice facility, always well kept and clean. the staff is always friendly and helpful. if you need storage, that's convenient and affordable I would recommend them!
Business response:
We're pleased to hear that you had a positive experience at our facility. Thank you for recommending us!
RecommendedGreat experience!!!!⭐️⭐️⭐️⭐️⭐️
Business response:
Thank you, Trystan! It's wonderful to hear you had a positive experience with us and want you to know that we are here to assist you with any further storage needs! Give us a call at (413) 372-8766 if anything comes up!
RecommendedLeslie was awesome from start to finish. Also, the units are easy to get into and access and the property is very clean.
Business response:
Hello, Gary. Thank you for the review. We're so glad Leslie could meet your storage needs. Please stop by the office if you need anything!
I had a storage unit with this facility for over 4 years. The previous company wouldn’t just auction off your stuff so quickly. They would give you a decent amount of time to pay or fix the issue. From the moment that Extra Space bought out the previous owners you can tell they were feigning to snatch your stuff, you could be a week late & these people are talking about auction. I’ve had multiple storage units in multiple states and auctioning off all of someone’s belonging is always a last resort. Not Extra Space! They will... read more
Business response:
Shai, Thank you for taking the time to share your experience with us. We sincerely apologize for any inconvenience or frustration you may have experienced during your time with Extra Space Storage. We understand how important it is to have a reliable and considerate storage service. We would like to address your concerns regarding the auction process. While we strive to give our customers sufficient time to settle their balances and prevent auctions, there are instances where we must adhere to strict policies. We apologize i... read more
Was great for the first 2 months great customer service and then I get notified that due to supply and demand they were raising my rate by $45 a month. I argued with them and they agreed to only raise mine by $20 That went on for 7 months. I then received notice of them starting auction process after being 4 days late paying. My first time ever being late they have a 6 day grace period before late and other fees This company is all about money. I do not recommend at all
Business response:
Hi Eddie, thank you for the feedback. We're sorry to hear you're unhappy with your rate. We often adjust our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. Please give us a call at 888-storage to discuss what options we may have for you!
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.5 star rating with 135 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.