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Extra Space Storage
- Self Storage
- Los Angeles, CA
About this business
Location details
5221 W 102nd St, Los Angeles, CA, 90045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 7:00 p.m. | |
| Tue | 08:00 a.m. to 7:00 p.m. | |
| Wed | 08:00 a.m. to 7:00 p.m. | |
| Thu | 08:00 a.m. to 7:00 p.m. | |
| Fri | 08:00 a.m. to 7:00 p.m. | |
| Sat | 08:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
Updated review! The management of this place is even better now that Cris, the manager has his assistant manager, Jonathan helping running this facility. Jonathan has a proactive personality and great customer service skills! These two make a great managerial team! I am very happy with their professionalism!! Thank you guys!
Business response:
We are delighted to hear about your positive experience with our manager, Chris Romero. His dedication to customer care and attention to detail, as demonstrated by his prompt call regarding your unlocked unit, truly exemplifies our commitment to providing excellent service. We appreciate you taking the time to share your feedback and highlight Chris's impeccable managerial and people skills. Thank you for being a valued customer!
Facility is conveniently located 5 - 10 minutes from LAX Airport, Sofi Stadium, Intuit Dome and the Forum and its just a block from the 405 exit on Century. Prices here are very reasonable as well. They just changed the hours from 8am to 7pm Mon - Sat and 10am to 4pm on Sunday. Building is a bit on the older side but the staff here are stellar so don't judge a book by its cover.
Business response:
We deeply respect your positive feedback on our convenient location and reasonable prices. Thank you for sharing your experience with us!
My manager Chris in LosAngeles was amazing!!! A real pro in the sea of customer service nightmares!! Thank you ESS!
Business response:
We greatly appreciate your kind words about our manager Chris in Los Angeles. Thank you for choosing Extra Space Storage!
The best spot I've come across yet! I highly recommend doing business with them! They are very helpful and the customer service is great! Been a pleasure so far!
Business response:
Thanks for the positive feedback, Cassandra! We're glad to hear you've had a great experience with us.
Chris (Christian Romero) was always very kind and helpful. Without getting into detail, I was an annoying tenant and he was patient with my nonsense. Thank you!
Business response:
Hi Gia, thank you for your review. We are thrilled to hear how kind and helpful Chris has been. Our team is here to help, as always, give us a call at 888-storage if anything comes up.
I got a basic 5x7ft storage unit without climate control. The only reason I got this unit was the price was within my retirement budget. Surprisingly, my rental fee has been increased twice within the time I got the unit in January 2023. The rental has been increase an additional monthly rate of $110 to my original price! I am on a fixed SS income. It's horrible how companies take advantage of over 65 people as myself! Janet R.
Business response:
Hi Janet, Thank you for your feedback! From time to time our systems will compare our prices with other storage facilities in the area and will adjust our rates accordingly. We will always notify you 30 days before a rate change will take place. Your business is important to us, and we'd like to speak with you about your rate increase. Please call us at 888-storage.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.6 star rating with 204 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open tomorrow at 8:00 a.m.