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Extra Space Storage
- Self Storage
- Chicago, IL
About this business
Location details
6000 W Touhy Ave, Chicago, IL, 60646, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
The Extra Space Storage that we have in Chicago has been a good experience so far. We have, in the pas, rented from this franchise a couple different times. They have raised our units rate exponentially, on a monthly basis at sometimes over the course of the years. To the point twice, we've actually left them and went to other storage unit at that point. However, so far so good at the Lincolnwood location now.
Business response:
We are delighted to hear about your experience at our facility and appreciate your continued trust in Extra Space Storage. It means a great deal to us that you have chosen to return to our franchise multiple times over the years, and we understand that pricing has been a concern in your past experiences with our other locations. We're pleased that things are going well for you at our facility so far, and we value your feedback as a returning customer who has experience with our services across different locations.
I just went today, to check in, also asking for help to make an update to my unit, and Reyna was very helpful and professional, she's an amazing person with such a wonderful personality, experience & attitude to give you the best advice and help you find the perfect unit for your belongings, I hope she got rewarded for been a hardworking person ! Thank you !!!
Business response:
Hi Donis, we appreciate you taking the time to share your experience with us! We agree, Reyna is such an asset to our team! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Don't hesitate to reach out at 888-STORAGE if you need anything!
Paul rocks. I had an appointment and talked to him, he showed us some more spaces. Good stuff.
Business response:
Thanks for the great review, Gerry! We pride ourselves on providing the highest level of customer service and are thrilled to hear your experience with Paul reflects that! Please call us at (773) 756-5431 if you have any questions!
Warning: DO NOT RENT FROM EXTRA STORAGE SPACE, 6000 W TOUHY, CHICAGO Il. This facility is clean and new. Each time I visited, I was helped at the front desk by Carly, who was friendly and professional. The reason for the poor rating is due to the managements contempt for their customers. Three months after moving into my unit, management increased my rent by 100%. Understandably, I visited Carly again and was told that rents are monthly and that it was raised per policy. She empathized with me that a 100% increase after ... read more
Business response:
We apologize for any inconvenience caused by the unexpected rent increases. From time to time our systems will compare our prices with other storage facilities in the area and will adjust our rates accordingly. We will always notify you 30 days before a rate increase will take place. Please contact us at (773) 756-5431 to discuss this matter further.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 480 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.