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Extra Space Storage
- Self Storage
- Glendale, AZ
About this business
Location details
13902 N 59th Ave, Glendale, AZ, 85306, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
I had an outstanding experience with Annie Southworth. From the moment we started talking, her customer service was exceptional. Annie is incredibly personable, attentive, and genuinely takes the time to listen so she can understand your exact storage needs. What stood out most was her ability to communicate in a way that made the entire experience feel comfortable and engaging. That level of professionalism is rare and made me feel confident and proud to spend my money at this location. Annie is a true asset to the compan... read more
Business response:
Thank you for highlighting Annie's exceptional service, Monzel! We're thrilled she made your storage experience comfortable and engaging. Annie truly is an asset!
I have been renting a storage unit from Extra Space storage for a few years now and I have had an excellent experience. The staff has been extremely friendly and helpful with any questions I have regarding my account. I have found that Ken and Cat have been very reliable and provide outstanding customer service. If you are looking for a reliable and secure place to store your belongings, this is the right place. The prices are affordable and the staff have always been helpful and friendly.
Business response:
Hi Matthew, thank you for your review! We are happy to hear that Cat and Ken have been reliable, friendly, and helpful. It's wonderful to know you were met with a secure and affordable facility. Please give us a call at 888-storage if anything comes up!
Whatever you do - DO NOT - rent a unit here, without reading the fine print in your lease. They advertise discounted prices online, and make it seem like you're getting this great deal. After you sign up, and move all your stuff in, they will change your rate, to whatever they want to charge. At which point, they let you know that apparently your rate was a "introductory rate", which is subject to change every month. So basically, they can literally charge you whatever they want. It's sneaky, shady, and unethical how t... read more
Business response:
Hi Dave, thank you for your review! We understand the frustration of rate increases and are sorry that you're unhappy with your rental rate and experience. We appreciate your feedback and will be sure to pass it along. Please give us a call at 888-storage to discuss what options we may have for you!
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 358 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.