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Extra Space Storage
- Self Storage
- Cave Creek, AZ
About this business
Location details
31434 N Cave Creek Rd, Cave Creek, AZ, 85331, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
I was visiting my storage unit yesterday, Labor Day, and needed to update my account in the office. Hameed, who was on duty working on Labor Day was very helpful and courteous. I appreciate the facility and thank you Hameed!
Justin was truly amazing from start to finish!! Best experience encountered in renting a storage space. We sincerely appreciated Justin's knowledge and wisdom in helping us decide what space was right for us. Thank you, Justin!!!
Business response:
We are privileged to have provided you with an amazing experience, Richard K. Thank you for your kind words about Justin's assistance!
Love this storage facility. Charles was very helpful and accommodating. The process itself was easy and efficient. Charles was patient and answered all my questions. The location of this facility is close to our home which is why we choose this place. Customer service is outstanding. HIGHLY recommend!!!! A++++
Business response:
Your positive feedback is greatly appreciated. We're thrilled to hear that Charles provided excellent customer service and that you found the process easy and efficient. Thank you for recommending us!
Helping a friend move into this storage unit and had to leave a review for how great the manager was, Charles was very helpful, knowledgeable and kind. If I need a unit I know exactly where to go!
Business response:
Hi Tatum, thank you for your review! It's wonderful to know how helpful, kind and knowledgeable Charles has been. Please give us a call at 888-storage if anything comes up!
Sam the new manager is so helpful. He opened the door for me, welcomed me in, fixed an issue better than I could imagine and was prompt to follow up after. I frequent my unit, and the property is always safe and clean. This property keeps getting better and better.
Business response:
Thank you for your review, Sarah! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs and that Sam was as helpful as can be. Our team is here to help, as always, give us a call at 888-storage if anything comes up.
In one year, this place raised my monthly rate 34% from $194 to $259 per month, all after assuring me there would not be an increase for at least 18 to 24 months. I'm sure you can find a much more reputable storage facility in the area. It will be worth looking into.
Business response:
Dan, we understand the frustration of rate increases. Our team strives to provide clean, secure facilities for your belongings at affordable pricing. Occasionally, we re-evaluate rates to make sure we are able to continue providing top-notch facilities.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.9 star rating with 257 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 6:00 a.m.