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Extra Space Storage
- Self Storage
- Frederick, MD
About this business
Location details
1845 Brookfield Ct, Frederick, MD, 21701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
RecommendedWe recently rented a storage unit while helping a family member prepare for a move, but our plans changed before we ever accessed or used the unit. When we called to cancel, there was initially some uncertainty about whether the monthly fee could be refunded. The staff took the time to review the situation, called us back promptly, and offered a full refund minus the reasonable administrative fee. We truly appreciated their willingness to listen, reconsider, and find a fair solution. Good customer service is not about ever... read more
Business response:
We are happy to hear our team found a fair solution. Thank you for recognizing how we handle situations professionally, Carrie!
RecommendedI’ve dealt with Brock and Matt, and moving from out of state. They have been exceptional to help me as a senior citizen understand the whole process and were just so kind. Looking forward to meeting them in person! Excellent customer service!
Business response:
Thank you for your review! We're glad to hear that Brock and Matt provided exceptional customer service. Looking forward to meeting you in person!
RecommendedEstoy contenta por el servicio del Señor Brock y tiene el 💯 %
Business response:
¡Estamos encantados de saber que tuvo una experiencia positiva con el servicio del Sr. Brock!
RecommendedMan with Mr. Matt very nice and understanding young man. I ran a little late and it was very nice about it. Would you just place again thanks.
Recommendedvery helpful and patient to explaining step by step.thank you so much
Business response:
We are happy to hear our team was helpful and patient with you. Thanks for your kind words!
RecommendedCustomer service was great very helpful. Went over everything with me. Showed me the unit very helpful. Very clean storage area. I would recommend to anyone.
Business response:
We are ecstatic to hear about your great experience! Thanks for recommending us, Carol.
RecommendedAt the Brookfield location in Frederick. Brock was super helpful and was willing to take the time to show multiple units. Good entrance deal too! Facilities are clean, modern, and secure. Would recommend!
Business response:
We're delighted to hear about your positive experience at our Brookfield location in Frederick. Thank you for recommending us!
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.9 star rating with 486 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.