This profile has been claimed by the business owner or representative.
Extra Space Storage
- Self Storage
- Ellisville, MO
About this business
Location details
101 Clarkson Rd, Ellisville, MO, 63011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
It's a very nice facility. Easy to get to. Secure. Clean. Smells good. The big draw back is the price increases. They increase the price due to demand. Might be better to look for the same company in a different area.
Business response:
We understand your frustration regarding rate increases and appreciate you sharing your perspective, Kat. We are glad to hear that you found our facility clean, secure, and convenient to access. If you have questions about your account or would like to discuss your options, please contact us at 888-STORAGE.
Matt H is an amazing person who helped me out in finding available storage space. He even assisted in looking and lowering the rate. The operator company for this location needs to keep him.
Business response:
We're thrilled to hear about your positive experience with Matt H. Thank you immensely for sharing your feedback!
Do you enjoy storage rent increases every 3 months? If so I'd highly recommend getting a unit with Extra Space Storage. Did you know Extra Space Storage doesn't allow Google Reviews of their business so I'm left using Yelp, something that should only be used for people with bad food reviews and even it's not even really good for that. Anyway I guess that's capitalism and maybe I shouldn't be renting a storage unit from a publicly traded company that's down 9% on the year and trying to please shareholders.
Business response:
We are disappointed to hear about your concerns regarding rent increases, Forrest. We understand that frequent rate adjustments can be frustrating for our customers, and we take your feedback seriously. Please contact us at (636) 224-3848 to discuss your account and your specific situation. Our team would like to have a direct conversation with you about your concerns so we can better understand your experience and work with you to address the issues you've raised. We value your business and want to ensure you have the best ... read more
The Ellisville, MO location is generally nice. The main drawback from an operations perspective is the limited number of carts to wheel items around on. From a business perspective, I highly recommend looking elsewhere and trying to lock in a rate. I've grown so sick of the rates going up every 3 or so months. I started at $72 for a 10x10 2 years back and the increase fight began so quickly. I was able to fight it off for a bit, but now they're looking for $193/mo from my current $113. I also had a larger spot to store... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 332 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 6:00 a.m.