Extra Space Storage

John C. 

on Yelp

7 months ago

Emily and Nancy are the best. Very kind and informative. The building is clean and big. 

Jon R. 

on Yelp

a month ago

Extra Space Storage sued by New York City over 'predatory' practices https://www.reuters.com/world/extra-space-storage-sued-by-nyc-agency-over-pricing-other-predatory-practices-2026-02-10/ They did it to me, bait & switch 200%. Now threatening auction of my property. This company is predatory, they're thugs, worst people I've ever dealt with. * the more you read of "predatory practices" reviewed, the better you can see that their responses are an act & how incredibly insincere they are. This company, Extra Space are ho... read more

Cassandra M. 

on Yelp

3 months ago

manager nancy is disgusting and rude !! has no customer service i never a met a person so digusting ! train your staff on how to properly speak to people ! if i could a -0000000000000000 rating i would do not rent here !!!!! 

Queen J. 

on Yelp

10 months ago

Extra Space should invest in Customer Service training. The business practices are deceptive. I would not recommend renting there unless you want to be bullied, hung up on, and have an overall bad experience. The facility is good even though when I first rented a unit, days later there was water coming from under my door so I had to quickly move to another unit. When I had encounted that leak was my first interaction with the manager Nancy.At that time she was very insensitive to the matter and impatient. I moved my unit and... read more

Lillian C. 

on Yelp

10 months ago

How on earth do these people hire employees with attitude. I showed up to put some of my items in storage and the carts had locks. Which means it's not a good thing. I asked the girl at the front desk about the locks on the carts and she got an attitude. She said that I was there to rent a storage space not to make a big deal about the locked carts. I told her it is my business because it's not a good thing to have locks on the carts. She is so rude. I didn't tell her what I wanted to say because I don't know if she would ... read more

Susan K. 

on Yelp

a year ago

Rented a unit at what appeared to be a great rate only to have my rent almost DOUBLE after my 3rd month?? customer service and management is non-existent so they leave their staff to have to try and rationalize that on PAGE 3 of the contract (?) it states that they can increase the rent at anytime with a 30day notice. I told them I received no notification of an increase and he responded that they send it as a postcard (?).... So when they need to send you payment reminders, contracts and to buy insurance etc everything i... read more