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Extra Space Storage
- Self Storage
- Richmond, TX
About this business
Location details
22150 Park Westheimer Blvd, Richmond, TX, 77407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
Great customer service always. Been here through several size units and never had a problem. Elevators and space is always clean and functional. Liz M. Is by far the best manager they have had in my time with them. Highly recommend her to help you with your needs.
Business response:
Your feedback is incredibly valuable, and we sincerely appreciate you taking the time to share your perspective on our service and facilities. We're pleased to hear about your positive experiences with our various unit sizes, clean elevators, and functional spaces. Thank you for highlighting Liz M.'s exceptional management skills. We're grateful for your recommendation and for sharing your experience with us. Your long-term satisfaction means a lot to us.
I tried calling the number and the only way to talk to someone that is not automated is through the front desk at the location tied to my account. This company as a whole is a joke.
Business response:
We regret to learn about this experience and sincerely apologize for the unacceptable treatment you received, Alex. Our employee's unacceptable behavior does not reflect our standards. We also acknowledge your concern regarding the rate increase from around $200 to nearly $290, which differs from what you were previously told about maintaining your rate for a year. Please contact 888-786-7243 to resolve this immediately so we can address these serious issues and work toward a proper resolution.
I've never left a review like this, but the customer service here was unacceptable. I missed a payment after changing my card, which was my mistake. As soon as I realized it, I called and texted to pay. I had previously been told by staff I had a short window to avoid a foreclosure fee, and I responded that I absolutely intended to pay. When I finally got someone on the phone, I provided my card to make a payment. The employee charged my card for over $600 BEFORE clearly stating the total. When I immediately said I did not... read more
Business response:
We regret to learn about this experience and sincerely apologize for the unacceptable treatment you received, Alex. Our employee's unacceptable behavior does not reflect our standards. We also acknowledge your concern regarding the rate increase from around $200 to nearly $290, which differs from what you were previously told about maintaining your rate for a year. Please contact 888-786-7243 to resolve this immediately so we can address these serious issues and work toward a proper resolution.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.9 star rating with 338 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 6:00 a.m.