This profile has been claimed by the business owner or representative.
Extra Space Storage
- Self Storage
- Frankfort, IL
About this business
Store your belongings at Extra Space Storage on 145 Industry Ave, Frankfort, IL today! Our large selection of storage units, climate-controlled units, drive up access, exceptional security, electronic gate access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our ... read more
Location details
145 Industry Ave, Frankfort, IL, 60423, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:30 a.m. to 6:00 p.m. | |
| Tue | 9:30 a.m. to 6:00 p.m. | |
| Wed | 9:30 a.m. to 6:00 p.m. | |
| Thu | 9:30 a.m. to 6:00 p.m. | |
| Fri | 9:30 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:30 p.m. | |
| Sun | Closed |
The term "Customer service" and "the customer is always right" are part of a bygone era. It was refreshing to talk to someone who didn't seen to mind being at work and and being genuinely congenial. The people at this facility get it! Very friendly and polite and knowledgeable of product. No matter how many questions I asked, or how indecisive I was they were patient with me and made sure that I was satisfied.
Evelyn and Starlyne were beyond helpful. They not only answered our questions but they also directed us to one of their storage sites closer to our new home. They compared prices and explained the entire rental process to us. We highly recommend using this storage facility!
I would give zero stars if I could. I complained for months that vacant until we're unlocked. I was told it was against their policy. Got to my unit to find it broken into through the vacant unit next to mine. Told I was out of luck. Filed a report with Frankfort Police and was told they have had several break ins all from adjacent vacant units. Beware!!
Very helpful and friendly staff. Always happy to help. Clean units. Great variety of all size units. Safe gate access.
Star is always so helpful! She assisted me with a smooth transfer to a bigger unit.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 5 star rating with 74 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 9:00 a.m.