This profile has been claimed by the business owner or representative.
Extra Space Storage
- Self Storage
- Austin, TX
About this business
Location details
1411 W 5th St, Austin, TX, 78703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:30 a.m. to 6:00 p.m. | |
| Tue | 09:30 a.m. to 6:00 p.m. | |
| Wed | 09:30 a.m. to 6:00 p.m. | |
| Thu | 09:30 a.m. to 6:00 p.m. | |
| Fri | 09:30 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 5:30 p.m. | |
| Sun | Closed |
If I could give 10 stars, I would! Austin and Jonathan at Extra Space Storage are absolute gems. From the moment I made my reservation, they went above and beyond to make sure everything was seamless. They were thoughtful, attentive, and incredibly helpful — not just in making sure I had the right space, but that I had it exactly when I needed it. On the day of move-in, they made the entire process smooth and stress-free. Signing up, getting in the system, walking through the details — they handled it all with such profess... read more
Very unruly management. I will sue for wrongfully locked out. They make up rules and brake lease terms. You as a customer can't violate the rules but they seem to think they can brake the rules. I will see yall in court 😀 Do not rent here. They brake into units and say it was an accident. They also charge a 30 dollar administration fee. For what?! Admin?!?! They want to charge you extra for doing their job.
Stay away from this place. All the other reviews are brand new customers and don’t realize how aggressive they raise prices after you move in. My rent has now increased 114% (3 different increases) in less than 2 years. I would advise staying away from this company altogether given their pricing tactics.
I had a fantastic experience with Extra Space Storage, thanks to the outstanding customer service I received—especially from Lindsay. She was incredibly patient and professional while helping me navigate a fraud hold on my organization’s bank account. Her friendly demeanor and willingness to work with me through a stressful situation made all the difference. Because of her support and professionalism, I felt confident continuing with Extra Space and even paid for an additional three months. Lindsay truly went above and beyon... read more
Nick and Yvonne provided such quick, calm, and lovely care today! I had locked myself out of my unit & they were quick to provide a solution in a kind + timely manner. Thank y’all so much for your help!
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.7 star rating with 211 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 5:30 p.m.