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Extra Space Storage
- Self Storage
- Austin, TX
About this business
Location details
1411 W 5th St, Austin, TX, 78703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:30 a.m. to 6:00 p.m. | |
| Tue | 09:30 a.m. to 6:00 p.m. | |
| Wed | 09:30 a.m. to 6:00 p.m. | |
| Thu | 09:30 a.m. to 6:00 p.m. | |
| Fri | 09:30 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 5:30 p.m. | |
| Sun | Closed |
If I could give 10 stars, I would! Austin and Jonathan at Extra Space Storage are absolute gems. From the moment I made my reservation, they went above and beyond to make sure everything was seamless. They were thoughtful, attentive, and incredibly helpful — not just in making sure I had the right space, but that I had it exactly when I needed it. On the day of move-in, they made the entire process smooth and stress-free. Signing up, getting in the system, walking through the details — they handled it all with such profess... read more
If you enjoy working with people that routinely lie to you with a straight face, this place is perfect for you. I had repeatedly asked them to replace/repair the light outside my unit for 6 months and finally had to track down the regional manager on LinkedIn to get something done about it. The last straw was that for the last 2 months, there are no carts. When asked, they said they are all being used. That's weird, since it's never been an issue before. Went there @ 6am and still no carts. So they're just getting stolen and... read more
I moved in with CubeSmart storage, and they changed last summer to Extra Space. After a few months honoring my old rate, they doubled my rent. I will be moving my belongings out. I would avoid this place. Follow Up: I did call the office and was offered a lower increase (still an increase of course), but she refused to credit me for the two months I paid double. So you charged me double. I think what you are doing is awful and you should be ashamed. Again, I would avoid Extra Space Storage. They simply do no care.
Horrible service at this location. They cancelled my rental contract for refrigerated storage after only 2 months, refused to refund the ridiculous 'administrative charge' that I had to pay again when I moved to another of their locations. You can not be certain they will be reliable .. they kicked me out with little warning. Oh, and they have a priprietary lock you have to buy .. no bringing your own lock. Another profit center for them.
Very unruly management. I will sue for wrongfully locked out. They make up rules and brake lease terms. You as a customer can't violate the rules but they seem to think they can brake the rules. I will see yall in court 😀 Do not rent here. They brake into units and say it was an accident. They also charge a 30 dollar administration fee. For what?! Admin?!?! They want to charge you extra for doing their job.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.7 star rating with 220 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 6:00 p.m.