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Extra Space Storage
- Self Storage
- Charlotte, NC
About this business
Location details
8500 S Tryon St, Charlotte, NC, 28273, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:30 a.m. to 6:00 p.m. | |
| Tue | 09:30 a.m. to 6:00 p.m. | |
| Wed | 09:30 a.m. to 6:00 p.m. | |
| Thu | 09:30 a.m. to 6:00 p.m. | |
| Fri | 09:30 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 5:30 p.m. | |
| Sun | Closed |
Extremely disappointed. My unit was flooded due to a ceiling leak. I lost 14 different high-value items totaling $2,979. Storage facilities should be safe and dry, but this building has serious maintenance issues. I am now forced to take legal action to recover my losses. Do not trust them with your property unless you want your items ruined by water.
Kelly was great to work with in getting our rental unit established. We had one issue in that we needed a dock plate for the semi that will be unloading to our unit and WOW she handled it like a pro! She got the approvals needed to supply the dock plate and it'll be there in a couple days for us to use - now that is customer service at it's finest! The facility is clean and everything is in great order. I look forward to working with Extra Space for our warehousing needs and highly recommend them and hopefully they will k... read more
I do not recommend this place to anyone. The roof was leaking, and my stored products were damaged as a result. When I arrived, the entire area was flooded with water. This shows a serious lack of maintenance and responsibility. Very disappointing experience.
I can’t say enough about the amazing service I received from Betty. I came in stressed about an issue with my account, and she not only resolved it quickly, but also made me feel truly cared for as a customer. Her patience, dedication, and kindness turned a frustrating situation into a positive experience. Betty is a true example of what great customer service should be!
Betty was wonderful and answered all my questions. The facility is clean and she was so kind! Highly recommend!
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.7 star rating with 99 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 9:30 a.m.